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May 20th, 2009 09:00
need help
i need help with clearing the cmos on a e1505 removing battery dose not work.
why i need to do this is simple,
1 unit was stolen
2 reported to dell and listed on the stolen laptop data bace
3 unit was taken to best buy and over written
4 dell gave ownership to new owner even though it was listed as a stolen unit???????????????????????????????????????
5 new owner pawned unit
6 orange county sheriff's office recovered unit ,,i had to pay the pawn broker to get it back...
7 unit has new passwords in the bios
how do i find the cmos jumper or switch???????????????
dell phone suport wants me to pay them for help cant put any more money in this please help
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ejn63
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87.5K Posts
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May 20th, 2009 09:00
The only way you'll get this done is to call, prove YOU OWN the system, and pay the $50 for the support call. MAKE ABSOLUTELY SURE before you do this that the service tag number hasn't been wiped from the system - if it has, you're completely out of luck. If the service tag is still there, upon proof of ownership you'll be issued the master password. Yes, it costs $50 for the support call if you're out of warranty.
If the service tag HAS been wiped, you've only one other option- replace the mainboard.