i still have this problem

 I have been reading the posts on all the problems with the SD memory card reader on Dell Latitude Laptops, and  I am angry that Dell isn't addressing this issue. I just closed chat session with dell rep SMB_Kyle_Anderman and he stated he could not find documentation on this. HELLO! DELL!  Anybody out there? Your Dell community is tripping over one another trying to get a basic system feature to work on a high priced, high end computer that you sell.  My old gateway read any memory card I threw at it. What is the deal?

This may be overly simple, but my card works, but since we automatically connect network drives and the first network drive letter is E:, my card reader is not displayed.   I don't see my card reader until I disconnect the network drive.  This would be the same problem if you connect any USB mass storage device they all went to be Drive E: first.  Make sure you disconnect any other drive and that you are not using the drive letter E: anywhere.  I have not been able to find anyway to rename the SD card reader to any other drive letter though.  Remember printers have SD slots and they could take the drive letter E:.  The problem as I see it, is that since the SD card doesn't have a card on boot it doesn't assign the drive letter so another device can use it, but once you insert a card it will be drive e:

Good luck

My Studio 1737 had the same problem.  I chatted with Dell on-line and they had me install the Ricoh driver (which I'd already done), but they also had me flash upgrade the bios.  After a reboot and a few minutes later it worked.  Flashing the bios is not for the faint of heart, and you definitely want to make sure you have the correct one.  It was fairly easy with the help of the dell technician.  The whole process was done in about twenty minutes including the initial contact and diagnosis.

Good luck!

I finally gave up on this and bought a small USB SD reader with no cable. Having the built-in SD slot would be slightly more convenient but not much. Hopefully the faulty SD slot is not a symptom of other problems. (My analog mike port doesn't work either but I have a USB mike so it is not a problem for me. Not sure if this could be related.) It is a shame that Dell cannot seem to figure this one out !

jdswan:

That solved my problem. I renamed my CD drive from E: to F: and once I rebooted, it worked.

Thank you!

Sorry. I was a long time out of the forum. I hope it will help. You need to request a spare part for your SD Reader. As you tried different Operating System and drivers with no results it leads to an hardware condition (SD Reader is defective and needs to change it)

i also have the e6500 with vista 64 and i have also tried everything to get it working. if  i put it in a reader (i.e. the camera that it came with) and attach that with USB, it works fine. it also works in other laptops card readers, even a e6500 vista 32. i have flashed to bios to r14 and updated all the drivers.

when the SDHC card is inserted in the e6500 vista 64 machine, it shows up and eventually gets an icon with a SD card and MMC as it's volume name. when i click that, a pop-up message appears and says 'insert card in f:\"

i have gold business support on this (and all our machines) and have called Dell 3 times. they have not been able to help.

has ANYONE gotten the Card Reader in a e6500 to recognize and read a SDHC card under Vista 64?

Chookie

This is not a Dell problem.

There is a windows fix that will enable you to read SDHC cards on the E series laptops.

It is at:  http://support.microsoft.com/kb/934428

ummm, are you SURE?>>

Update for Windows XP (KB934428) 

Brief Description

On This Page

=======
please note that i am running Vista 64. wrote that several times in my post.
just FYI, i tried this anyway and it just crashed with a memory error. (the update) because it is for XP not VISTA

has ANYONE gotten a Dell e6500 to read a 16gb SDHC card?

This is not a Dell problem. There is a windows fix that will enable you to read SDHC cards on the E series laptops. It is at:  http://support.microsoft.com/kb/934428

For Vista try here: http://support.microsoft.com/kb/936825/en-us (sorry for the problems it caused your Vista)

NP, but this update is over 2 years old. i tried th at 6 months ago, and again today. neither of them work. since i already applied this update, it terminates with the error "this update does not apply to your system"

so.... still, not the problem. i really think it's the driver. the same 16gb card works fine in an IDENTICAL E6500, with the ONLY difference being that the other machine has Vista 32 installed rather than Vista 64. so it works great in an e6500 Vista 32, but not at all in the e6500 Vista 64.

any other ideas? (besides a down-grade?)

:-)

For Vista try here:

http://support.microsoft.com/kb/936825/en-us

(sorry for the problems it caused your Vista)

try this one:

http://www.microsoft.com/downloads/details.aspx?FamilyId=B4DFE7B5-F2B8-47F1-982F-7EFA1A1BC83E&displaylang=en

try this one: http://www.microsoft.com/downloads/details.aspx?FamilyId=B4DFE7B5-F2B8-47F1-982F-7EFA1A1BC83E&displaylang=en

This is the same one that is over 2 years old, and I have already tried that one. Thanks anyway, but there must be something more recent.

I have called Dell Tech Support 3 times about this issue and they have no idea. They can't even tell me if this has EVER worked in a V64 system.

Their latest suggestion is that I either revert to V32 or that I use an external Card Reader. Both options are not ideal nor what i would expect for a solution. I would prefer that the hardware that i paid for would actually WORK, but i'm pedantic that way ;-)

Has ANYONE ever managed to get the built-in card reader to read a SDHC media card in a Dell e6500 with Vista 64 operating system?

anyone? anyone? *cricket* *cricket* hmm.

Still same problem here, In my case a Latitude E4300. Same issue, reader seems okay, but refuses to read any cards.

Amazing how this has been unresolved for so long.