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8189
February 18th, 2008 09:00
Inspiron 3800 BIOS locked - not original owner
I'm buying a used laptop on eBay with a locked BIOS. The seller probably doesn't know how to call DELL to get it unlocked. Anyway, I need to know if I can call for an ADMIN pwd if I am not the original owner of the laptop.
Pls let me know before I buy, or I'll be doing the same thing the present seller is doing . . . selling someone else my problem.
BTW, is there a support phone number for this particular issue?
Thank you for any help offered.
Pls let me know before I buy, or I'll be doing the same thing the present seller is doing . . . selling someone else my problem.
BTW, is there a support phone number for this particular issue?
Thank you for any help offered.
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rob_in_spain
8 Posts
0
February 18th, 2008 10:00
you will not be able to get a number from dell , however depending if it is the bios that is locked or you get the grey screen asking for the password , depends what you can do with it , if it is only the bios settings locked you can clear this if you know a engineer with a program called svc tag , if you have the grey screen then you either need to change the motherboard or clear/change the bios password chip , any dell certified engineer should have the service tag program .
ejn63
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87.5K Posts
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February 18th, 2008 10:00