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12 Posts
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43014
August 24th, 2011 19:00
Inspiron 1525 webcam not working
Trying to sort out my non functioning webcam and followed the steps listed in the help pages below...only trouble is the Dell website never gets beyond the scan, it just sits there and scans for 30 minutes plus so I never get a chance to check and download software. As I have the latest Explorer and no internet problems anywhere I can only assume the Dell website is not working... Any other suggestions on a driver or how to get my webcam working without Dell?
| Reinstall the Webcam Central Software |
To download the latest version of Webcam Central for your Dell computer, perform the following steps:
- Navigate to the Dell Support Website
- Click My Account in the upper right corner and sign in with your Dell My Account in the popup box provided.
- Under the My Software section on the right side of the page, click "Download Factory Installed Software (My Dell Downloads)".
- Click the checkbox that agrees to the Terms and Conditions of the My Dell Downloads website and click Register System at the bottom of the page
Note:
This registration requires a download and scan of your Dell system that is only functional with Internet Explorer. It will not function on Firefox or Google Chrome browsers. This scan can take up to five minutes
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kevmid
12 Posts
0
August 29th, 2011 07:00
Thanks for all your help in looking for a solution!
PudgyOne
9 Legend
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30.3K Posts
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September 2nd, 2011 16:00
kevmid,
A couple of questions...
Do you have Internet Explorer 9 installed?
Is the webcam listed in the device manager?
If so, can you rollback the driver?
Rick
kevmid
12 Posts
0
September 4th, 2011 08:00
Hi Rick,
I downloaded internet explorer 9 to retry the dell software back on the computer but have always used firefox. The webcam is not listed in the device manager.
PudgyOne
9 Legend
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30.3K Posts
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September 4th, 2011 11:00
kevmid,
We checked back to around the time we started seeing webcam issues and saw that IE9, Windows 7 SP1 and drivers were also updated.
I suspect the webcam wire came loose of cam off. If the computer is under warranty, then contact Dell Tech Support to get repaired.
I don't thin this will work, btu it might not hurt to try...
Test Webcam
Rick
PudgyOne
9 Legend
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30.3K Posts
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September 25th, 2011 16:00
kevmid,
Does the webcam show under imaging devices in the device manager? If ues, do you have Microsoft Silverlight installed?
If yes, start, all programs Microsoft Silverlight, Webcam and Mic.
Can you see yourself? If no, try changing the dropdown menu for the webcam. If no menu, Try uninstalling Microsoft Silverlight.
What happens?
Rick
kevmid
12 Posts
0
September 26th, 2011 04:00
Hi Rick,
Thanks for another suggestion.
No the webcam does not show under device manager and I do not have silverlight installed.
PudgyOne
9 Legend
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30.3K Posts
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September 26th, 2011 07:00
kevmid,
NOT in device manager, then contact Dell Tech Support.
Using and Troubleshooting the Dell Webcam and Dell Webcam Central Software
Rick
PudgyOne
9 Legend
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30.3K Posts
0
March 29th, 2012 15:00
kevmid,
Try running the Webcam Diagnostics and post the results back here.
Rick
chandran muruga
17 Posts
1
April 8th, 2012 07:00
i had this same problem
but i got resolved and my webcam is back to work again
this idea was given by PudgyOne from dell
follow this instructions as it is given
you will sure get it to work
1. Shutdown the computer.
2. Unplug the computer from the wall.
3. Now remove the battery.
4. Press and hold the power button for 30 seconds.
5. Put the battery back in and start the computer.
6. Now open webcam central and check out if it work or not
it may not work for the first time, try another time
regards
M.MAGESH