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December 1st, 2010 11:00

BlueScreen and memory dump common on this new Inspiron 17 - 1764

In September I purchased a Inspiron 17 - 1764 with intel i5 and Genuine Windows 7 Home Premium from dell outlet.  Within the first month I had the first occurrence of the screen going to the blue screen with an alert saying dumping physical memory and then the computer restarts.  After the restart windows checks for solution but no solution is ever found and this continues to happen about once a week.  Has anyone else found a solution to this problem or is this a hardware defect?

The details are:

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.768.3
  Locale ID:    1033

Additional information about the problem:
  BCCode:    1000007e
  BCP1:    FFFFFFFFC0000005
  BCP2:    FFFFF8800436D530
  BCP3:    FFFFF88002C50A78
  BCP4:    FFFFF88002C502E0
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\120110-44460-01.dmp
  C:\Users\Notebook\AppData\Local\Temp\WER-69217-0.sysdata.xml

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If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

4 Operator

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20.1K Posts

December 1st, 2010 13:00

Run the Dell Diagnostics by selecting it on the Boot Menu to check the hardware. You should have contacted Support right away about any hardware problems. If this outlet computer is still under warranty, contact Dell.

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