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August 7th, 2025 10:00
InSightIQ Fails to upgrade from 5.1.0-12 to 6.0.0
hello
trying to complete an inplace upgrade, there is over 1tb of free space on the VM but it keeps failing with the following...
any help would be appreciated
[2025-08-07 05:55:49] [INFO] [PRE-UPGRADE] node status: hostname1 True
[2025-08-07 05:55:49] [INFO] [PRE-UPGRADE] All nodes are in a healthy state.
atlantic ciam-service-86895b845b-nmjj6 0/2 Init:0/2 0 4m57s
atlantic cmo-sync-docker-registry-nnqc5 0/1 ContainerCreating 0 54d
atlantic cmo-sync-helmrepo-c74vg 0/1 ContainerCreating 0 54d
atlantic docker-registry-0 0/1 ContainerCreating 0 54d
atlantic helmrepo-0 0/1 ContainerCreating 0 54d
atlantic keycloak-0 0/2 Init:0/1 0 5m7s
atlantic life-cycle-management-operator-646b989b5b-nrnd8 0/2 Init:0/1 0 9d
atlantic vault-0 0/2 Init:0/1 0 5m17s
[2025-08-07 05:55:50] [INFO] [PRE-UPGRADE] There are 8 unhealthy pods.
[2025-08-07 05:55:50] [INFO] [PRE-UPGRADE] Some pods are not in a healthy state. Exiting..
[2025-08-07 05:55:50] [ERROR] [PRE-UPGRADE] Failed to run pre-upgrade. Please run 'showupg --log' to see more detailed logs. Once the required changes are made, please re-run the script.
DELL-Josh Cr
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August 8th, 2025 14:38
try upgrading to 5.1.1 first and then to 6, https://www.dell.com/support/manuals/en-us/powerscale-insight-iq/iiq_pub_insightiq_install_guide_6_0/upgrade-paths?guid=guid-870246a6-fe7f-403b-80f0-2f69eee4e1f0
DELL-Josh Cr
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August 7th, 2025 17:13
Hi,
Thanks for your question.
Have you tried running the script again?
Are these requirements met? Page 33 Dell PowerScale InsightIQ 6.0.0 Installation Guide
Prerequisites:
You must perform the upgrade on a machine that is running an instance of InsightIQ 5.1.x or 5.2.x. The same script works for InsightIQ Simple or Scale.
You must accept the EULA in the current (older) version before starting the upgrade.
There must be free disk space that is more than 50% of the used disk space. For NFS, the free space must be on the NFS server.
At least one cluster must be added into the older instance of InsightIQ before starting the upgrade.
It is recommended to upgrade when users are not logged into InsightIQ
Are there any errors in the logs? IIQ 5.x data to gather for troubleshooting | Dell US
Let us know if you have any additional questions.
NotStopIsilonProblems
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August 8th, 2025 08:14
hello
thank you for the reply
can't see any EULA so I am guessing that must have been selected somewhere?
InsightIQ Datastore Usage 25% Used 1.11 TiB Free 1.47 TiB Total
Both clusters are showing as added but in error due to it requiring the 6.x update
NotStopIsilonProblems
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August 12th, 2025 13:16
hello, I will see if I can locate the documents and files
NotStopIsilonProblems
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August 14th, 2025 12:28
hello, turns out I needed to go to 5.1.1 first and then to 6.
Thank you