Heartbeat status is showing N/A in SCG for Dell Ds-7720B SAN switch

Hi,

Thanks for your question.

Can the server reach the internet/ Heartbeat is to SCG servers.

Let us know if you have any additional questions.

@DELL-Josh Cr​ Problem facing from SAN switch to the SCG server connectivity, other SAN switches heartbeat status is ok. Below error while running the command scgconfig --testcall for the newly installed switch

Error: No device is managed by SCG 

https://dell.to/3XqnUZ1

@DELL-Josh Cr​ 

We are getting below error while adding user 

Add product Failed: Response code:0
Error: Backend Sync failed rc:-1

1) Verify if port 9443 is listening on SCG. 

scgdellnordpsn:~ # netstat -tunlp | grep 9443
tcp 0 0 0.0.0.0:9443 [0.0.0.0] 0.0.0.0:* LISTEN 1427/dockerd

2) Check with the network team if port 9443 is open between the switches and SCG gateway.
You may also try pinging SCG IP address from the switch and vice versa.

3) Make sure firewall is disabled.

@DELL-Josh Cr​   Firewall rules are allowed still we are facing issue.

We are encountering an error while adding the user. Please confirm which user we need to use to establish the connectivity between the SCG server and the switch.

That error is for not being able to contact the server. Are you creating the account like this?

1. Log in to the Secure Connect Gateway web interface as the admin user.
2. Navigate to the "Users" or "Local Users" section.
3. Click on the "Add User" or "Create User" button.
4. Fill in the required information, such as username, password, and role (e.g., admin, user, or viewer).
5. Configure any additional settings as needed (e.g., authentication type, permissions, and access controls).
6. Click "Save" or "Apply" to create the new user.

https://www.dell.com/support/contents/en-us/videos/videoplayer/how-to-create-and-manage-account-credentials-and-credential-profiles-in-secure-connect-gateway/6281589622001