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1 Rookie

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2 Posts

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July 15th, 2023 06:00

Updates are under way and restarting screen

I have tried turning on my Dell inspiron 3583 and it is stuck on the screens that go between “Dell logo” , “updates are underway. Please keep computer on.” And “restarting” but nothing happens. It has been doing this for a number of hours now and I have not been able to use my laptop for days. I have tried to restart my computer and reboot it and press the F8 key (all things which were recommend online) but nothing seems to be working. 

Could I get some guidance on this please. 

10 Elder

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28.7K Posts

July 15th, 2023 10:00

Press F12 a few times immediately after powering on and run a full diagnostic.  Report back any errors by number (2000-0142, etc.).

 

Moderator

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27.1K Posts

July 15th, 2023 06:00

Hello, we see you are looking for assistance. If you need our help, you could start a direct message with us and we will be happy to assist you.

1 Rookie

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2 Posts

July 15th, 2023 06:00

I need help 

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