1 Rookie
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2 Posts
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757
July 15th, 2023 06:00
Updates are under way and restarting screen
I have tried turning on my Dell inspiron 3583 and it is stuck on the screens that go between “Dell logo” , “updates are underway. Please keep computer on.” And “restarting” but nothing happens. It has been doing this for a number of hours now and I have not been able to use my laptop for days. I have tried to restart my computer and reboot it and press the F8 key (all things which were recommend online) but nothing seems to be working.
Could I get some guidance on this please.
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ejn63
10 Elder
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28.7K Posts
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July 15th, 2023 10:00
Press F12 a few times immediately after powering on and run a full diagnostic. Report back any errors by number (2000-0142, etc.).
DELL-Cares
Moderator
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27.1K Posts
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July 15th, 2023 06:00
Hello, we see you are looking for assistance. If you need our help, you could start a direct message with us and we will be happy to assist you.
Mia Wright
1 Rookie
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2 Posts
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July 15th, 2023 06:00
I need help