Unsolved
1 Rookie
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7 Posts
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37
May 1st, 2025 13:10
Unable to update drivers in newly bought Dell G15, 5530
Dell G15 5530
So I have purchased Dell g15 5530 a month back. Post purchase I tried to update the drivers through support assist but everytime the scan failed.
I uninstalled existing AWCC from laptop and installed latest version from Dell site (4 days back) but post install its not launching.
Now I connected to Dell Vistual assistant and they asked to run Diagnostics, which i did, gave the validation code. And they asked to re-install Support Assist. I uninstalled, re-installed.. now Support Assist is not launching at all.
What can be done.. here to solve this issue ?
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anne_droid
3 Apprentice
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684 Posts
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May 1st, 2025 21:44
Hi
Try...
https://www.dell.com/support/product-details/en-uk/product/g-series-15-5530-laptop/drivers
It may actually be possible to do an individual download?
pooarne
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7 Posts
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May 2nd, 2025 06:46
already tried but even thats not working.. Support Assist is not installed even after multiple tries, AWCC not launching post installation. so not sure whats wrong with the system.
anne_droid
3 Apprentice
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684 Posts
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May 2nd, 2025 09:09
Hi
Can you download things like Belarc Advisor or Ccleaner?
:~/Downloads$ ls -l
total 3785464
-rw-rw-r-- 1 anne anne 877548120 May 2 10:12 Alienware-Command-Center-6-x-Full-Installer-for_5MH43_WIN64_6.7.37.0_A00.EXE
I am using Linux Mint this morning and I managed to download AWCC, which I shall now delete.
So maybe a different browser, or firewall setting?
(edited)
printerdriversupport
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28 Posts
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May 5th, 2025 12:18
Try doing a clean boot of Windows, then reinstall SupportAssist and AWCC again. Also make sure .NET Framework and Windows are fully updated that helped fix it for me.