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April 13th, 2025 18:39

System/Admin password

Laptop randomly decided one day to not boot into Windows, but instead asks for a 'System or Administrator Password', which I do not have - 

"This conouter System is protected by  Password authentication system. You cannot access the data on this computer without the correct password. Please type the system or administrator password"

Tried to get into Boot Menu, but it won't get past 'Preparing one-time Boot Menu'

I just want to use my own laptop! 

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28.7K Posts

April 13th, 2025 19:04

You need to place a voice call to Dell support with verification of ownership of the system.  They can assist with unlocking the system.

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