SYSTEM CRASHING

Well You can try the following:

• Reboot Computer.
• Make Sure CPU Works Properly.
• Check the Hardware Connection.
• Boot in Safe Mode.
• Run System File Checker.
• Upgrade RAM.
• Update Drivers.

Did you update bios ?
If you suspect that the BIOS update is causing the issues, you might consider rolling back to the previous version.

A similar thing happened to my Inspiron 3583 earlier this year when a BIOS update got pushed out via Windows Update. The computer would run for about a minute once it booted into Windows, and then crash with a BSOD. This even happened within the pre-installation environment as well, so that ruled out my install of Windows. I attempted to re-flash that same version from a USB flash drive from the boot menu, though the update process never initialized, it must have fixed something because afterwards the computer started working again, so perhaps something was not reset after the update and attempting the update again fixed the problem? Since then, 3 new BIOS updates have been released for my model, but I'm paranoid and afraid to update now, and the version that started all of this is still running flawlessly as of this post.

@Kflash08​ but i also did the same..but the thing is the bios is updating automatically to next version even when i disabled the auto update

@Eliot02​ yes, tried that. but the the thing is even when i roll back to previous version when it got restarted it automatically asking for new version to install the new version

If you're experiencing system crashes after a BIOS update on your Dell G15-5525 with AMD Ryzen 5-6600H, here are some steps you can take to troubleshoot and potentially resolve the issue:

1. Roll Back BIOS Update:

   • If the issues started after the BIOS update, consider rolling back to the previous version. Check the Dell support website for instructions on how to do this for your specific laptop model.

2. Update Graphics Drivers:

   • Ensure that your graphics drivers are up to date. Visit the AMD website or Dell support page to download and install the latest graphics drivers compatible with your system.

3. Check for Windows Updates:

   • Make sure your operating system is fully updated. Windows updates may include fixes for compatibility issues or bugs introduced by recent BIOS updates.

4. Perform a System Restore:

   • If the system crashes started recently, you can use System Restore to revert your system to a previous state before the BIOS update. This can be done through the Control Panel on Windows.

5. Run System Diagnostics:

   • Many laptops have built-in diagnostic tools that can help identify hardware issues. Check your laptop's manual or Dell's support website for instructions on running diagnostics.

6. Contact Dell Support:

   • If the problem persists, consider reaching out to Dell's customer support for assistance. They may be aware of any known issues related to the BIOS update and may provide guidance or a solution.

7. Community Forums:

   • Check Dell's community forums or other online forums for users with similar laptops. Sometimes, other users may have encountered and resolved similar issues.

8. Reinstall the Operating System:

   • As a last resort, if none of the above steps work, you might consider reinstalling the operating system. Backup your important data before doing so.

9. Check for Overheating:

   • Overheating can cause system instability. Ensure that your laptop's cooling system is working properly, and monitor temperatures using software like HWMonitor.

Always exercise caution when updating BIOS, as it's a critical component of your system. If the issue persists and you're unable to resolve it with the steps above, Dell support should be able to provide specific guidance based on your laptop model and the recent BIOS update.

Have you updated your BIOS recently?

If you suspect that the recent BIOS update might be causing the problems you're experiencing, rolling back to the previous version could potentially resolve them.

@niranjanksn​ Enter the system's BIOS. There should be an option labeled 'UEFI capsule firmware updates' that prevents the operating system (Windows) from automatically installing firmware updates when disabled. I've since did this on my Inspiron and Windows no longer forces a firmware update.

Hi all,

The new driver 1.13.1 is now available to download, this should fix the issue described on this thread.

Please install Dell G15 5525 System BIOS and let us know the outcome.

Thanks!