SupportAssist Your hard drive is failing.

Download and run CrystalDiskInfo. If it reports any issues, then I would highly recommend backing up any important data before the drive completely fails.

Replace the hard drive with a solid state drive (SSD) for improved performance. You can clone the contents of your old drive to the new drive using dedicated software, or you can re-install Windows from your Dell recovery or Windows installation media, re-install your programs and restore your files from a backup.

Thank you.

The drive is a SSD.  CrystalDiskInfo reports that the drive is "Good 96%".

I am concerned that SupportAssist is saying the drive is failing though.  Is SupportAssist reporting something that these other applications aren't?  It doesn't make sense to me.  Does it have something to do with TotalWrites perhaps?  They are 8464.

Any help is appreciated.

I bought an XPS 13 Plus 9320 and only 1 year later, right after warranty expires, my computer started to give me this message, and system got slower. I took it to a technician to repair it. He said I needed to swap my SSD. As it wasn't covered by warranty anymore, I asked him to upgrade it. He put a brand new 4TB Samsung 990 PRO (I bought it straight from Samsung website, so, no way it's a counterfeit one) for me. Seems that system still is a little bit slower than before, and after only 2 days with the brand new SSD I got this same error message again!! Ran CrystalDiskInfo and my drive is Good 100%. No errors were found in Samsung Magicians app too. Is there any possibility that those errors are in Dell's app or drivers and not in the SSD itself?

@paulonp​ Sounds like SupportAssist is displaying fake messages in an attempt to get you to either buy an extended warranty or a new system. If CrystalDiskInfo, Samsung Magician and the Dell Pre-Boot Diagnostics all claim that your SSD is OK, then I wouldn't worry about it. If you haven't run a diagnostics scan within SupportAssist since installing the new SSD, try doing so as that should update its database of your computer's configuration. (SupportAssist may think your old drive is still installed, thus still displaying the warning messages).

Same issue, bought the replacement SSD from Dell Parts, cloned, installed and now message has returned 3 months later. Before replacement ran all the scans and drive showed no errors.  I figured it was false, but decided to buy the 2nd drive and now I have a backup just in case. Baffles me why no one from Dell has anything to say about this.

Glad I found this - Just ran into the same issue - Dell Support Assistant reporting error and drive is failing, however Samsung Magician finds no errors -- to be honest I'm going to trust the manufacturer of the drive over the company using it as an OEM device.

I am having the same problem as all of the above community members with my SSD (since about 4/1/2024).  What's weird is that when I run Support Assist all tests "Pass".  Then every now and then I get a failure message for the "Hard Drive" without reference to an SSD, and I also get a Battery Failing message.  I have even run Support Assist right after one of these independent failing messages pops up and everything passes.  My guess like a few of the people above is that a buggy Support Assist has been recently installed.  If anyone from Dell reads this, please post a message and if Support Assist is corrupt, please fix it.

After I started receiving the same DRIVE FAILURE MESSAGE I installed a brand new drive. After some time the message reappeared. I have installed 2 new (diff manufacturer and capacity) drives and the problem still appears every 4 or 5 weeks.  Drives all test fine.  No bad sectors.  I am now blaming SUPPORT ASSIST.

After many days of multiple notifications per day of my hard drive (actually SSD) "failing", I uninstalled Support Assist, downloaded a new one,  and installed it.  For the last 2 weeks no notifications.  My guess is that I was probably doing something on my computer when Support Assist was running and it had an issue and logged it.  The multiple notifications were probably due to an entry in a log file somewhere.  Hopefully I won't have the problem again.  My suggestion to all of you is uninstall, download and install.  BTW, my SSD C: drive is an SK Hynix SC311.  I could not find out if it supports SMART Reporting, but I did find one post that there may be boot problems if SMART is enabled on a drive that doesn't support it - but I can't say for sure that is true.

Thank you for this thread.  I am getting a similar notice from Dell Support Assist about a failing hard drive.  When I go to Dell, downloaded Support Assist (yeah, odd that I needed to download it when it was already warning me), and ran a diagnostic, it provided a warning for my Toshiba 256 GB NVme hard drive, but details said the device is fine, so check BIOS, drivers and free memory.  However, I also downloaded CrystalDiskInfo, as recommended above and (if I am reading it correctly) it says that drive is 9% bad.  Should I be worried?

This Thread is helpful.  I received "Your Hard Drive is Failing" message yesterday and immediately called Dell ProSupport PLUS. My PRECISION 3460 Small Form Factor was Purchased SEP 2022, has a 400-BNXR  2TB PCle NVMe Gen4 Class40 M.2 SSD.  
 

With the Dell Technician we performed all analysis including Dell Hardware Diagnostics, Using the F12 key.  everything passed.  Then we performed a reboot and used the F2 analytics screen to enter the BIOS setup program. After viewing the list of hard drives (optical and SDD) are displayed under the System Information in the General group it was found that there were no issues and again all checked out.  I received a Dell Service # in the event that this recurs, a new SSD will be replaced in my computer.  Following this testing, I "googled" the issue and found this list of similar experiences that are all relatively current.  I am thinking of uninstalling Support Assist (Ver 4.03) and reinstalling whet ever the latest version is, which might be the same.  Additionally, I sent the link to these posts to the Dell technician that was assisting me yesterday.  Perhaps this information will be shared with the Dell SA software team -  Henry G 

I have had this problem with Support Assist intermittent hard drive is failing warnings since May of 2024 on my XPS 8940. Happening every 10 or so days, computer not malfunctioning and hardware passes the F12 diagnostics each time. Have interacted with many Dell technicians re this, finally, 7/15/24 they replaced both mechanical D Drive and SSD C Drive in my system onsite, the system is in warranty till 8/26/24.  On 7/25/24 the same Support Assist warning came up again saying hard drive is failing. Reported it again, their solution is to try to get Support Assist reinstalled to get the warning to go away and me with it.  I have asked what other possible hardware issues could be triggering this intermittent warning, they have no answer for that and my warranty expires 8/26.