Unsolved
1 Rookie
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14 Posts
0
106
April 22nd, 2025 00:45
SupportAssist software update doesnt work
Inspiron 14 7430 2-in-1
SupportAssist software update has stopped working. In fact no functions within SupportAssist app work any more. Why? How do I maintain my PC?
No Events found!
HedgeFundManager
2 Intern
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481 Posts
0
April 22nd, 2025 00:49
maybe it has not found any updates
db567
1 Rookie
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14 Posts
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April 22nd, 2025 01:17
That is not what os happening. It fails to check for updates after 15 minutes of trying, giving an error message. Another SupportAssist functions also fail. Something is seriously wrong with my Dell PC.
(edited)
HedgeFundManager
2 Intern
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481 Posts
0
April 22nd, 2025 02:56
maybe its time to install windows fresh
db567
1 Rookie
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14 Posts
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April 22nd, 2025 09:40
Hello Dell, my Hardware Service Contract expires next month WHY WOULD I RENEW IT if you wont even help me with your own app?
anne_droid
3 Apprentice
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684 Posts
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April 22nd, 2025 10:20
@db567
Hi
What is the error message that is given?
db567
1 Rookie
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14 Posts
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May 26th, 2025 00:50
SupportAssist still doesn't work. After I run "Check for Updates" it times out after 17 minutes of "Preparing" and I get the message "Software updates failed" and "Something went wrong during the scan. Click retry to try again".
Where is Dell support? Their very own inhouse software update app doesn't work on a 2 year old PC. They don't even support their own product. I own two Dell laptops for business and will not buy Dell again when replacement time comes. There is no support.
HedgeFundManager
2 Intern
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481 Posts
0
May 27th, 2025 15:57
Try the Dell support page as this might work better
Have your service tag handy