Unsolved
1 Rookie
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3 Posts
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32
May 15th, 2025 19:07
Support chat not helping - grayed out
Dear Sir / Madam
3 days ago I spoke with Dell support using the "Get Help Now" button, we left things until I get a replacement part. I received a link to resume my chat session. But today I cannot chat because the chat from 3 days ago is "closed" and I can's start a new chat because the button is grayed out.
Did Dell just ban me from getting help on online chat?
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Prze_mek
1 Rookie
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3 Posts
0
May 15th, 2025 19:09
And my previous chat is there but I can't continue, it says it is "closed"
DELL-Nat M
Community Manager
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3.2K Posts
0
May 16th, 2025 15:35
@Prze_mek I just tested it, and it’s working on my end.
Could you please try clearing your cookies and see if that resolves the issue?