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May 15th, 2025 16:05
Restarting
My Inspiron 15 is caught in a restarting loop. I can't turn on or off, or get it to stop. No fan running, caps lock light on. What now?
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Unsolved
1 Rookie
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3 Posts
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33
May 15th, 2025 16:05
My Inspiron 15 is caught in a restarting loop. I can't turn on or off, or get it to stop. No fan running, caps lock light on. What now?
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DELL-Rey G
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1K Posts
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May 15th, 2025 16:23
Hold down the power button for 15 seconds?
Rey
#Iwork for Dell
Seeks7
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May 15th, 2025 16:26
@DELL-Rey G tried that. Does nothing. Stays in reboot loop. Unplugged now will drain battery and see what happens. Thanks
DELL-Jesse L
Moderator
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May 16th, 2025 07:53
Click here for possible resolution to the issue you are having with the laptop.
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
Seeks7
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3 Posts
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May 16th, 2025 13:52
@DELL-Jesse L thank you. After draining the battery I was able to restart with no issues. Appreciate the information. Will keep in handy in case the issue happens again. Please consider my issue resolved