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3111
September 1st, 2024 13:05
Resolving Freezing and Internal Problems of Ubuntu 22.04 on Dell G15 5530 (2024)
Initial Problems:
Ubuntu 22.04 Issues:
- Screen Freezing: The system would occasionally freeze.
- External Monitor Detection: The external monitor wasn’t being detected.
- Booting Issues: Problems with system booting were also observed.
- lagging
Kernel Compatibility:
- It turned out that these issues were related to the kernel version. Specifically, the newer kernel version (6.8) was not compatible with the Dell G15 hardware.
Solutions Implemented:
Kernel Downgrade:
- Problem: Kernel version 6.8 caused compatibility issues with the Dell G15 hardware.
- Solution: We downgraded the kernel to version 6.5, which resolved the problems. Here’s how you can downgrade:
- Install the kernel version 6.5.
- Update GRUB to ensure the system boots with the selected kernel.
- Reboot and confirm the system is using the correct kernel.
GPU Driver Adjustment:
- Problem: The external monitor was not being detected, likely due to issues with the NVIDIA GPU driver.
- Solution: We switched to the default GPU driver provided by Ubuntu, which resolved the monitor detection issue and improved system stability.
Conclusion:
- Kernel Issues: For similar issues, checking the compatibility of the kernel with your hardware is crucial. Downgrading to a stable kernel version that supports your hardware can resolve many problems.
- Driver Compatibility: Using compatible drivers can address problems with external monitor detection and overall performance.
Following these steps should help resolve the freezing and internal issues on your Dell G15 with Ubuntu 22.04. If you have questions or need further assistance, feel free to ask!
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melek234
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6 Posts
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December 11th, 2024 20:49
important :
For everyone experiencing issues with kernel downgrades being overridden by Ubuntu's automatic updates, here’s a simple solution
Downgrade the kernel:
If you want to install a specific kernel version, use the following commands:
sudo apt-get install linux-image-VERSION sudo apt-get install linux-headers-VERSIONReplace
VERSIONwith the kernel version you need.Disable automatic kernel updates:
To ensure Ubuntu doesn’t upgrade your kernel during regular system updates, use this command:
sudo apt-mark hold linux-image linux-headersBy doing this, you lock your kernel and headers to the specified version, preventing them from being updated automatically.
This approach resolves the common issue where a downgraded kernel is replaced during updates. If you have further questions or run into challenges, feel free to ask for help in the comments!
HansenHendra
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2 Posts
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September 3rd, 2024 02:18
Thanks for the shared problem and solution of Ubuntu 22.04 freezing on Dell G15 5530.
I had the same problem freezing a lot, especially when I installed nvidia driver.
I just downgraded the kernel to 6.5,
may I know if your PC has RTX4060, and what version of nvidia driver which you mean default GPU driver provided by Ubuntu? (is it 560) ?
HansenHendra
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2 Posts
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September 3rd, 2024 06:08
I confirm by using the recommended nvidia driver after updating ppa repository solves the external monitor problem, downgrading kernel to 6.5 solves the freeze problem
Ash86
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1 Message
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September 10th, 2024 07:39
I'm having this same problem on Dell Precision 5470 with 12th Gen Intel Core i9 12900H.
I'm was Ubuntu 22.04 with the LTS-HWE kernel, it was on v6.5.0-45 and I upgraded mid-August to v6.8.0-40.
After the new kernel was installed, the laptop freezes between 1 and 10 times per day. Sometimes its 5 minutes after boot, other times its 1 hour after boot, or 10 hours after boot. It seems very random.
I'd really like to use Kernel v6.8 (because it has the new EEVDF scheduler, and supports the IPU6 webcam) but unfortunately I need to downgrade to kernel v6.5.0.
felipe.ffn
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5 Posts
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September 14th, 2024 00:45
@HansenHendra
I have the same problem. I changed to kernel version 6.5.0-45-generic. Could you confirm if this is the kernel version you are using and which nvidia driver version you are using? Did you download it manually?
felipe.ffn
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5 Posts
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September 14th, 2024 01:11
@Ash86
When using driver version 560 the system does not restart and only has the cursor blinking at startup
JTL42
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10 Posts
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October 14th, 2024 14:08
@melek234 - six weeks on, how is this working for you? When you run Ubuntu updates, are you having to reinstall the 6.5 kernel afterwards repeatedly? I've also had to keep my kernel at 6.5 on the G15 5530, but worry about security updates, etc.
Nghun
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6 Posts
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October 23rd, 2024 22:59
Vous donnez la procédure littéraire de résolution d'un problème que vous connaissez sans donner les commandes linux pour corrigé ce problème..
Nghun
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6 Posts
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October 24th, 2024 00:58
Le noyau 6.5 n'est plus d'actualité. Cela ne marche pas.
Nghun
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6 Posts
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October 24th, 2024 10:14
Finalement, je n'ai pas trouvé une bonne solution. Le noyau 6.5 étant ancien, à chaque fois la mise à jour se réalise automatiquement. J'ai demandé le retour du produit en utilisant mon droit légal de rétractation. Je pense que ce PC est conçu pour fonctionner avec Windows. Si vous vérifiez le démarrage sécurisé UEFI, il y a une activation pour la certification Windows. J'ai déjà perdu assez de temps et d'argent. Je sollicite le retour et j'attends....
Malheureusement, à cet allure, la perte est inhérente.
hamdi_
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4 Posts
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October 27th, 2024 05:53
@melek234
Would you please explain the steps you did and with commands you implemented it in terminal.
matteomsem
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7 Posts
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November 4th, 2024 08:27
I have the same problem in dell g16
Fl1001
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2 Posts
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November 15th, 2024 00:10
Same problem with new Dell G15 5530, i7, Nvidia GTX 4060. Kernel at the moment at 6.8.XX and tried lots of drivers 535, 545. Currently, the system is running on the 550's driver (recommended) and Ubuntu 22.04.5. I can hardly use the system as it freezes in the first 10 minutes when the Nvidia card is activated. When the driver is installed, everything works, but without graphics card, it's pretty lost..
I would be happy to something from official support as I wonder whether it is safe to downgrade the kernel.
joaolms
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2 Posts
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November 15th, 2024 04:16
I've been having the same issue after the kernel 6.8 update, I've already tried other Linux distributions, but the same error occurs once the driver is 6.8 or newer.
I'd appreciate it if anyone knows the solution.
Fl1001
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2 Posts
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November 19th, 2024 13:42
@Fl1001 Update: As I don't specifically care about kernel Version, I downgraded to 6.0.10-060010-generic and now everything is working (external Monitor not tested). On Ubuntu Certified Page, they calme Version 6.0.0-1014-oem to work fine, thats why decided to use 60.10. Maybe I'll try 6.5 later.