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July 24th, 2025 11:48
Request for .senc Firmware for Dell BQ20889 Fuel Gauge
Hello Dell Community,*
*I’m attempting to recover a Dell battery pack (P/N 8NH5519T) with a BQ20889 fuel gauge. TI informed me this is a Dell-custom firmware chip. I need the original .senc firmware to restore EEPROM access — the chip is currently unresponsive.*
*Could someone provide the firmware or point me to the right Dell support channel? I can provide service tag or NDA proof if needed.*
Thanks, Ahmed Elassal
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DELL-Jesse L
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July 25th, 2025 05:47
For the information that you are requesting you will need to contact a Dell Support Agent to see if that information is available. To reach the agent click the Get Help Now icon to the right of this post.
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.