Poor CS support - absolutely ridiculous

I have been a loyal Dell customer since 2013, but this experience has completely shattered my trust. After patiently waiting and providing all required information within the one month deadline you set, I received a repair quote that was more than 50% higher than previously offered. My complaint was dismissed, stating the earlier price was merely a temporary promotional offer and external market factors could justify any increase, but without any concrete proof or transparency.

This entire situation feels absurd and frankly disrespectful to long time customers like myself. The lack of consistency, accountability, and a real customer service presence in Italy is unacceptable. I am now forced to switch to another provider, and I will be sharing this experience across every platform I can to warn others about Dell's poor handling of service cases.