Browse Community
Help
Log In
Unsolved
Dhruv K. Jain
1 Rookie
•
1 Message
0
16
June 30th, 2025 13:45
Pleasesolvethisproblem
Responses(1)
anne_droid
3 Apprentice
660 Posts
June 30th, 2025 14:12
Please can you confirm the Make Model and OS, along with any configuration details like touch screen, backlit keyboard, SFF or tower etc etc.
Some generic advice.......
Open Device Manager (right-click Start menu → Device Manager).
Expand Cameras (or Imaging devices).
Right-click your camera device → Update driver → Search automatically.
If no update helps, right-click → Uninstall device, then reboot to reinstall the driver automatically.
Alternatively, switch the driver to the generic USB Video Device driver:
Right-click camera → Update driver → Browse my computer → Let me pick → Select USB Video Device.
Open Settings (Windows + I) → Privacy & security → Camera.
Ensure “Let apps access your camera” is ON.
Also, toggle “Let desktop apps access your camera” ON.
Settings → System → Troubleshoot → Other troubleshooters → Run the Camera troubleshooter.
Settings → Apps → Apps & features → Find Camera → Click Advanced options → Click Reset.
Some antivirus or firewall software may block camera access. Disable them temporarily and check if the camera works.
Restart and enter BIOS/UEFI settings.
Ensure the camera is enabled (some laptops allow disabling the camera at firmware level).
Open Registry Editor (regedit).
regedit
Navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform
Right-click Platform → New → DWORD (32-bit) Value → Name it EnableFrameServerMode.
EnableFrameServerMode
Set its value to 0.
Restart your PC.
These steps are supported by Microsoft and Dell official guidance and have resolved the error for many users.
If the problem persists, hardware failure or a faulty camera module might be the cause.
Dell Support Resources
View All
Top
anne_droid
3 Apprentice
•
660 Posts
0
June 30th, 2025 14:12
Please can you confirm the Make Model and OS, along with any configuration details like touch screen, backlit keyboard, SFF or tower etc etc.
Some generic advice.......
Update or Reinstall the Camera Driver
Open Device Manager (right-click Start menu → Device Manager).
Expand Cameras (or Imaging devices).
Right-click your camera device → Update driver → Search automatically.
If no update helps, right-click → Uninstall device, then reboot to reinstall the driver automatically.
Alternatively, switch the driver to the generic USB Video Device driver:
Right-click camera → Update driver → Browse my computer → Let me pick → Select USB Video Device.
2. Check Camera Privacy Settings
Open Settings (Windows + I) → Privacy & security → Camera.
Ensure “Let apps access your camera” is ON.
Also, toggle “Let desktop apps access your camera” ON.
3. Run the Windows Camera Troubleshooter
Settings → System → Troubleshoot → Other troubleshooters → Run the Camera troubleshooter.
4. Reset the Camera App
Settings → Apps → Apps & features → Find Camera → Click Advanced options → Click Reset.
5. Disable Antivirus/Firewall Temporarily
Some antivirus or firewall software may block camera access. Disable them temporarily and check if the camera works.
6. Enable Camera in BIOS (for laptops)
Restart and enter BIOS/UEFI settings.
Ensure the camera is enabled (some laptops allow disabling the camera at firmware level).
7. Tweak Windows Registry (Advanced)
Open Registry Editor (
regedit).Navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\PlatformRight-click Platform → New → DWORD (32-bit) Value → Name it
EnableFrameServerMode.Set its value to
0.Restart your PC.
Summary Table
These steps are supported by Microsoft and Dell official guidance and have resolved the error for many users.
If the problem persists, hardware failure or a faulty camera module might be the cause.