What is the model of the keyboard and mouse Also, what is the system model and OS installed?
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
Well I will suggest you to update your keyboard and mouse driver to it latest version and also try to check for windows update as well on your system. Also try to use external keyboard and mouse on your laptop and see if it's work or issue remain the same.
Subject: For replacement of faulty mouse under warranty
Respected sir/madam I purchased dell brand wireless keyboard and mouse combo model KM3322W with Flipcart , Order Date: 06-10-2022 and Invoice Date: 08-10-2022 for DELL KM3322W Keyboard& Mouse Combo, Anti-fade& Spill-resistant Keys Wireless Multi-Device Keyboard Warranty: 3 Years Domestic Warranty, presently keyboard is working fine but mouse roller in not working properly. Product is still in warranty so please register my complaint for replacement.
For your consideration and favorable action please.
Thanks, with regards
RS KUNTAL
<Private data removed from public view. DELL Admin>
DELL-Jesse L
Moderator
•
17.7K Posts
0
September 10th, 2025 08:36
What is the model of the keyboard and mouse Also, what is the system model and OS installed?
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
GauravSyst
2 Intern
•
217 Posts
0
September 11th, 2025 06:42
Well I will suggest you to update your keyboard and mouse driver to it latest version and also try to check for windows update as well on your system. Also try to use external keyboard and mouse on your laptop and see if it's work or issue remain the same.
RSKUNTAL
1 Rookie
•
1 Message
0
September 13th, 2025 14:52
To,
Dell Service Support
Subject: For replacement of faulty mouse under warranty
Respected sir/madam I purchased dell brand wireless keyboard and mouse combo model KM3322W with Flipcart , Order Date: 06-10-2022 and Invoice Date: 08-10-2022 for DELL KM3322W Keyboard& Mouse Combo, Anti-fade& Spill-resistant Keys Wireless Multi-Device Keyboard Warranty: 3 Years Domestic Warranty, presently keyboard is working fine but mouse roller in not working properly. Product is still in warranty so please register my complaint for replacement.
For your consideration and favorable action please.
Thanks, with regards
RS KUNTAL
(edited)