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1 Rookie
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2 Posts
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11
July 5th, 2025 21:36
My Dell G15 wont turn on
I was using my laptop and when i saw the charge was running low i had plugged the adapter, as soon as i did that i heard a crackilng sound near the left side of the laptop and now the device wouldn't turn on neither the backlight. Please tell me what to do as i have just purchased the laptop october 2024.
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DELL-Cares auto response
Community Manager
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1K Posts
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July 5th, 2025 21:36
Hello! Thank you for reaching out to us. I am the Dell-Cares contact only for Order or Sales related questions.
For all Technical Support issues, you need to contact the GHN (Get Help Now) team. Moving your thread to an applicable hardware board. Click the GHN (Get Help Now) on right to start a chat.
(edited)
ejn63
10 Elder
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28.6K Posts
1
July 5th, 2025 22:49
A system that new is under warranty. Call Dell support wherever you're located -- the warranty should cover any needed repair.
Arun TDS
1 Rookie
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2 Posts
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July 5th, 2025 23:05
@ejn63
Hey could you please help me with a trusted service centre in Oman, Muscat. This laptop was my last and hard earned money never in the coming years can i get a laptop like this.
This is my humble request please do help with a trusted service centre.
ejn63
10 Elder
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28.6K Posts
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July 6th, 2025 00:05
Return to the dealer from which you purchased the system.
Chino de Oro
9 Legend
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8.1K Posts
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July 6th, 2025 04:27
A quick search yields repair center in Oman https://www.sfixom.com/dell-laptop-repair#:~:text=Absolutely%2C%20we%20provide%20repairs%20for,equipment%20performs%20at%20its%20best.