my dell g15 5535 suddenly restarts

Hi

Error 41

Common Causes

• Faulty or insufficient power supply unit (PSU).

• Hardware problems like overheating, failing RAM, or GPU issues.

• Outdated or incompatible drivers.

• System overclocking or BIOS issues.

• Software conflicts or corruption.

• Sudden power loss or unplugging without proper shutdown.

I think several on the list are not applicable.

The overheating may be possible to eliminate if any cooling fan was cleaned, and also any Heat paste was removed and re-applied to the CPU.

So run as deep a Diagnostic test as you can, which may take a long time, on all the Hardware.

@anne_droid​ yes i already do that, the diagnostic came ok all tests passed. the pc is brand new so i dont think it have cooling issues or anything similar

@candidwhale44​ 

Hi

That reduces the possibilities to....

PSU being faulty

Software conflict.

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Could you check this option please...

Write an event to the system log is required.

Automatically restart is not wanted.

Hopefully this will enable Dell Technical bods to help you fix this, as it is new.

Under 30 days means you can get a replacement, so log an incident/raise a ticket in the support section using your PC's details. 

@anne_droid​ will try that

@anne_droid​ how can i see that file? it happened again recently :(

@candidwhale44​ 

LOG A WARRANTY CLAIM WITH DELL.

https://www.dell.com/support/product-details/en-uk/product/g-series-15-5535-laptop/overview

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How to Open and View the System Log in Windows 11

1. Open Event Viewer:

   • Click the Start button or press the Windows key.

   • Type Event Viewer in the search bar and select the Event Viewer app from the results.
     Alternatively, press Windows + R, type eventvwr, and press Enter.

2. Navigate to System Logs:

   • In the Event Viewer window, look at the left-hand pane.

   • Expand Windows Logs by clicking the arrow next to it.

   • Click on System to view system-related events such as driver issues, hardware problems, and system errors.

3. Review Events:

   • The middle pane will display a list of events with columns like Level (Information, Warning, Error, Critical), Date and Time, Source, and Event ID.

   • Click on any event to see detailed information at the bottom pane or double-click to open it in a new window.

4. Filter Logs (Optional):

   • Right-click on System log and select Filter Current Log.

   • You can filter by event level (e.g., Errors, Warnings), date range, or specific event IDs to focus on relevant entries.

5. Export or Clear Logs (Optional):

   • To save logs, click Save All Events As… from the right Actions pane.

   • To clear logs, right-click the log and select Clear Log.

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OPEN A REPAIR TICKET WITH DELL SUPPORT.

https://www.dell.com/support/product-details/en-uk/product/g-series-15-5535-laptop/overview

WHERE DO I LOG A WARRANTY CLAIM? i dont see that in the link you paste 

Hi

Begin with putting in your service tag to ID your device.

Also There is a CUSTOMER CARE forum to post in.

https://www.dell.com/community/en/categories/customer-care