Unsolved
1 Rookie
•
1 Message
0
17
August 7th, 2025 15:08
Microphone Not Working
Hello, I have received a new laptop (Dell Latitude 3550) and I'm having a serious challenge with the built-in Microphone. The driver that's there is ''Microfoonmatrix Intel Smart sound Technology for digital microphones'' ...and this isnt working when I try using the inbuilt microphone. I tried uninstalling it with the hope of installing RealTek drivers but it keeps coming back automatically. All drivers and updates are done. I'm using Win 11 pro 24h2. 
But, when I using an external microphone, all goes well.
What I need is to find a way around this or resolve this so that I can be able to use the inbuilt microphone. Any help will be highly appreciated.
Thanks
No Events found!
DELL-Jesse L
Moderator
•
17.6K Posts
0
August 8th, 2025 05:34
Click here for troubleshooting and resolving mic issues.
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
GauravSyst
2 Intern
•
192 Posts
0
August 8th, 2025 07:29
Well I will suggest you to read the following: https://www.dell.com/support/contents/en-in/article/product-support/self-support-knowledgebase/audio-and-speakers/microphone