Locked hard drive

Unfortunately uploaded images are initially only visible to the person who uploaded them and to Dell moderators until they get "approved" for general viewing, but it sounds like you might have updated your BIOS in addition to drivers and might be seeing a BitLocker Recovery Key prompt?  In that case, you'd need to know your Recovery Key.  If you don't remember turning BitLocker on yourself, then if you linked your Windows logon account to your Microsoft online account, your Recovery Key should be backed up to the cloud in your Microsoft account, in which case check there to look it up.  Otherwise, downgrading your system back to whatever BIOS version you were running before the update should get rid of the prompt.  The reason you're seeing it now is because that firmware change caused BitLocker's "platform integrity check" to fail, which means the TPM isn't releasing the BitLocker decryption key as it normally does.  This mechanism exists because there are ways to tamper with hardware that could allow an attacker to access the BitLocker recovery key when the TPM releases it, which is why it stops releasing it when certain aspects of the hardware/firmware state are changed.  Normally, after you enter the Recovery Key, the TPM will "reseal" to this new platform state, but if you restore your platform to its original state that it already trusts, then the TPM will start releasing the key again.

Unfurtunately that's not the issue i have... The issue i have is when i power my laptop it shows a window from dell security manager and asks me to enter a internal hard drive password and that i cannot access to any data without the correct password...for reference the window which appears to me is similar to the one when your bios is locked. Thank you

You must contact Technical Support. They will need to verify the ownership.

Can someone please help me i don't have warranty which almost makes it impossible to fix the error but also the error is very weird to happen. 

Well you didn't put a password on it so hit enter see what happen, This could be fatal for that hard drive

You could start a new install 

once, the install starts press F10 and Shift this will open a command prompt where you can use Diskpart to Clean that disk? and start over maybe.

https://www.tenforums.com/tutorials/85819-erase-disk-using-diskpart-clean-command-windows-10-a.html

please see this error code ID: 37FF74E2.

hello MR. Jesse L.

i have dell inspiron n7010 gaming laptop, and i set HDD and SSD password, i know this password but not work, a few times ago, when try to unlock my hard and ssd, it alert me that this password was incorrect, but after few attempt, unlocked with this password. after that, after a few days ago, this password not worked and at this time cant unlock both ssd and hdd. if possible please help me, thanks.

This very much sounds like you have a space or some caricature not quite right that you hit sometimes including the time you started the Lock. 

I as well have the exact same message pop up after trying to reinstall Windows. I never set a HDD password though and have tried so many different options with no luck:( would you be able to help if I sent you my service tag?

At this point, I think you'll have to deal with Dell Support. Dell by default on some notebooks activates Bit Locker. when up and running a person can go to there MS account and get the Key to unlock it. I don't know if that is your problem but it does sound like it could be.

@DELL-Jesse L Hi i have a similar issue..My hard drive is locked and asking for a password.  pls help asap

Can you help me as well?