Unsolved
1 Rookie
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1 Message
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15
September 4th, 2025 21:28
Laptop stuck in System updates.
Approximately around 22:00 cdt last night, I shut my computer off with the "shut down and update option". Since then, it has been stuck on a black screen with the caption, "System updates are underway. Please keep your device on and plugged in". I believe the device is an inspiron 15, although I might be incorrect. Whenever I hit the power button, the system instantly turns off.
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ejn63
10 Elder
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29.2K Posts
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September 5th, 2025 00:39
Turns off or just goes to a black screen? You may have to hold the power button for 30 sec or more before the power will cut off -- once it does, try restarting.
GauravSyst
2 Intern
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217 Posts
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September 5th, 2025 11:02
Hi, well you can try if the restart fails then try to boot into Safe Mode
Turn off → Power on → As soon as you see Windows logo, press and hold the power button again.
Do this 3 times → Windows should launch Automatic Repair.
From there, go to Advanced options → Troubleshoot → Startup Settings → Restart → Safe Mode.
Once in Safe Mode, restart normally to let Windows attempt the update again.