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14
July 9th, 2025 09:08
Laptop shuts down in sleep mode
I'm noticing that when I shut the lid on my laptop next time I open it up, Windows has shut down and so it has to reload and I have to restart all the apps. Obviously this completely defeats the object of having a 'sleep' mode.
Any ideas?
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DELL-Jesse L
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July 9th, 2025 09:15
What is the computer model and the OS installed?
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
phil1092
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July 9th, 2025 09:19
Inspiron 5502/5509
It is out of warranty
Windows 11
(edited)
ejn63
10 Elder
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28.6K Posts
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July 9th, 2025 10:59
What is the current charge capacity of the battery? Open a command prompt with admin privilege and type
powercfg /batteryreport
phil1092
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July 9th, 2025 13:19
Battery report
Installed batteries
Recent usage
ejn63
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28.6K Posts
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July 9th, 2025 13:53
The battery has lost about 30% of its design capacity but probably isn't the issue. More likely something on the system is still running in sleep mode and draining the battery as a result.
See if the same problem occurs when the system is powered off. If it doesn't, you'll be on the hunt for a power-sapping application that's interrupting sleep mode.
phil1092
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July 9th, 2025 14:00
so, it happens even when plugged in, so I dont think it is the battery. I'm not sure I understand about seeing if the same thing happens if it is powered off- as I would expect everything to shut down then.