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February 26th, 2026 23:43
Kernel-Power 41 and Hyper-V-Hypervisor 167, crashes. Dell G15 5530
Hello, I have been experiencing some crashes since I got my laptop, but it has been getting worse.
I have a Dell G15 5530, CPU 13th Gen Intel(R) Core(TM) i5-13450HX (2.40 GHz), GPU Nvidia GeForce RTX 3050 6gb and Intel(R) UHD Graphics, and it is Windows 11 pro. I've been with it since 2024, and after 2 months I noticed it would crash (blue screen) if I had it unplugged for some minutes. Like 2 weeks ago I unplugged it, and immediately crashed, it just turned off, so I have been using my laptop ONLY charging. Some days ago, i saw that it only charged to 94%, it was frozen at that number and it didn't reach 100%. Today, I turned it on and left it on the desktop. After a couple minutes it crashed, with "your device went into a problem and needs to restart". It happened twice again, and after that I went to see the event visualizer and it shows two things: Kernel-power ID 41 (63), and Hyper-V-Hypervisor ID 167. Any idea of how to solve this?
OBS: I updated every driver, including BIOS after that, now I'm waiting to see if it crashes again. And now, it is charging to the max, 100%.
Here what I saw in the event visualizer (it is in portuguese):



Tesla1856
8 Wizard
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17.5K Posts
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March 1st, 2026 18:31
It's just a little laptop.
Maybe try running with VBS (Virtualization Based Security) Disabled. That's at Windows Security / Device Security / Core Isolation / Memory Integrity ... switched to OFF.
Tesla1856
8 Wizard
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17.5K Posts
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March 1st, 2026 18:33
If this laptop uses a AC-Adapter with a USB-C connector, try using the genuine AC-Adapter that came with the laptop.