Unsolved

1 Rookie

 • 

3 Posts

41

February 22nd, 2026 06:47

Kb5077181 stopped DHCP

I have an Inspiron 7490. Since the KB5077181 security update last week I have had no internet. The Adaptor says “not operational” in settings, but in Device manager is says “device is working properly.” I have uninstalled the update. I have rolled back the adapter driver. I have tried everything Microsoft has suggested. Can Dell help?

6 Professor

 • 

1.4K Posts

February 22nd, 2026 11:42

Hi

Try a few of these commands.........................

Post back results and further questions please.

ping 127.0.0.1 & ping 13.107.4.52

ping 192.168.0.1 & ping 192.168.1.1

getmac & netsh interface ip show interface

netsh wlan show interfaces & netsh lan show interfaces

powershell Get-NetConnectionProfile

netsh wlan show drivers & powershell get-netadapter

ipconfig /all

msinfo32

netsh int ipv4 reset reset.log

netsh winsock reset catalog

ipconfig /release
ipconfig /renew


1 Rookie

 • 

3 Posts

February 23rd, 2026 04:54


netsh int ipv4 reset reset.log "failed, access denied"
netsh winsock reset catalog was successful

ipconfig /release "the cannot be performed on WiFi while its media is disconnected"

6 Professor

 • 

1.4K Posts

February 23rd, 2026 10:58

Hi

Some commands may want to be run as admin.

netsh wlan show drivers

netsh wlan show interfaces

1 Rookie

 • 

3 Posts

February 24th, 2026 02:03

Thanks for your help Anne. These commands have shown the wireless LAN adapter and local area connection have media disconnected. Same for bluetooth. The drivers are there but the state is disconnected.

6 Professor

 • 

1.4K Posts

February 24th, 2026 11:23

Hi

Hope this helps..........

Run as administrator.

First, identify your interface name (e.g., "Ethernet", "Wi-Fi").

netsh interface show interface 
netsh interface ipv4 show config

Set Static IP and Gateway

Replace "InterfaceName" (use quotes if spaces), IP, SubnetMask

(e.g., 255.255.255.0), Gateway, and optional metric (default 1).

netsh interface ipv4 set address "InterfaceName" static 192.168.1.100 255.255.255.0 192.168.1.1 1

This disables DHCP for IP and sets manual values.

Set Static DNS

Primary DNS (index=1), then add secondary.

netsh interface ipv4 set dns "InterfaceName" static 8.8.8.8 primary validate=no 
netsh interface ipv4 add dns "InterfaceName" 8.8.4.4 index=2

Revert to DHCP

To resume automatic DHCP for IP and DNS:

netsh interface ipv4 set address "InterfaceName" source=dhcp 
netsh interface ipv4 set dns "InterfaceName" source=dhcp

Top