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March 27th, 2025 18:36

Internal display is black

The internal display stopped working after one of the updates. If I open the device manager I can't see the internal display, and for the RTX 3050 video card the windows notifies me of an error. I can't even enter the BIOS since I can't see it on external monitor. Please help me! It's not a brightness issue.

10 Elder

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28.7K Posts

March 27th, 2025 19:15

Do the screen diagnostics work ok, and with adequate brightness?   Hold the D key through powerup to initiate.

Does an external monitor display an acceptable image under Windows?

1 Rookie

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March 28th, 2025 06:15

Yes I saw the colored screens after trying the diagnostics, on the internal screen with good brightness.

Also the external monitor gives a good image of the Windows.

Other things I already tried: setting the BIOS to default, to factory default, downgrading the BIOS and turning off optimus. The last step unfortunately made me unable to enter the BIOS from external monitor, or at least I can’t see it. I also tried to update the nvidia graphic driver, but it also didn’t help. Until I didn’t restart the error message disappeared from device manager, but after rebooting it was there again. An other thing: I can’t open the nvidia control panel at all. Tried fixes for it but without a result.

(edited)

10 Elder

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28.7K Posts

March 28th, 2025 11:03

Remove the nVidia drivers (uninstall and reboot).  Does the display operate normally on the integrated GPU?

1 Rookie

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4 Posts

March 28th, 2025 12:08

Is it possible, that uninstalling the driver would make the external display stop functioning aswell? I'm a bit afraid, since I need my laptop for my studies.

10 Elder

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28.7K Posts

March 28th, 2025 12:42

It will not, unless there's a hardware issue with the mainboard.  That's the process of elimination the line of questions I've asked is designed to follow.  

If the system won't run on the integrated GPU, the mainboard needs to be replaced.

1 Rookie

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4 Posts

March 30th, 2025 11:59

I got the problem. It was hardware issue. There was a bad soldering on the motherboard.

Thanks for your help!

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