Intel Extension 2.1.10105.19 keeps reinstalling on 16" Inspiron 7640 2-in-1

Hi everyone,

Thank you for bringing this to our attention. we’ve escalated the issue, but our engineering team has requested a screenshot or short video showing the reinstall loop or any error message. This will help us speed up the investigation and work toward a fix.

Thanks, @DELL-Nat M 

What happens is every time I run Windows Update, the driver "Intel - Extension 2.1.10105.19", is downloaded and installed.  I am then prompted to Restart my PC and it restarts successfully.  When I check the Windows Update History immediately afterwards, it shows the driver "Intel - Extension 2.1.10105.19" was installed successfully.

But, if I run Windows Update again, it will again download and install the driver "Intel - Extension 2.1.10105.19", restart my PC and do the same thing over and over.  I have some screen captures that I'll attach below.

First screen shot shows Driver was successfully installed on 10/23/2025:

Second screen shot shows Windows Update downloading and installing driver on 10/24/2025:

Third Screen Shot shows driver was successfully installed on 10/24/2025:

Last screen shot shows Windows Update downloading and installing driver again:

Hope this helps.  If there's anything else you want, let me know.

@TheRoots​ I have exactly the same problem. Contacted Dell support and all the could come up with was wanting to send me a new ssd and for me4 to install it myself. Refused to deo that so they said they would send an engineer out change the ssd.

Refused that because its NOT a hard disc problem. No bloody help at all

After a bit of effort, I find the according to Dell, this ISN'T an update that is compatible with my Latitude 5350 laptop...

@DELL-Nat M 

Just to clarify, I am not using a dock when running Windows Update.  Also, Windows Update doesn't report any other updates available or pending.  Dell Support Assist doesn't report any updates available/pending.  Dell Support Assist doesn't show any errors when running Scan Hardware either.  Lastly, I have Dell BIOS 1.16.0 installed.  Hope this helps.

For what its worth you can hide the update so that it does not keep downloading. Use thus link

http://download.microsoft.com/download/f/2/2/f22d5fdb-59cd-4275-8c95-1be17bf70b21/wushowhide.diagcab

Worked for me on my xps16

No more continual installs

@dickelliott​ Thanks, but this same error has been reported before.  I would think Dell will want to fix it eventually.

Be nice if Dell can fix it but I’m doubtful after them telling me the fix was to install a new ssd, you gotta laugh at that one though 

Well... I've paused Windows update for a week.  If the problem isn't fixed, I guess I'll use the wushowhide.diagcab solution...

<Grrrr!!!>

So this worked for me on my Dell 16 7640 2 in 1 i cleared the update cashe restarted my computer performed the update check and it showed restart. i turned on pause updates for 1 wk and turned turned off the pause and there it was completed. Hope it works for all.

I have a new Dell All and One Computer  Model  DEC27250-7222WHT-PUS   

having the same problem with

Intel - Extension - 2.1.10105.19

Every time I turn on my computer and It is on for a little time and I want to shut down, I get a message to reboot my computer to Restart for  Intel - Extension - 2.1.10105.19 this computer is less then a year old..

How do you fix this problem? So please help..

@Larry B from CT​ , I posted this 3 days ago and haven't done anything yet.  @DELL-Nat M said the Dell Engineering team is looking into it, so I'm going to wait and see what they come up with first.  If you haven't already, I would suggest you go up to the top and click the link that you have the same problem.  Maybe that will escalate the problem and get quicker attention.

@TheRoots​ This is Larry, a supervisor called me back from Dell and fixed the problem in 10 mins. The Intel - Extension - 2.1.10105.19 is a problem it is  from Microsoft from what Dell said. He fixed the problem to never come up again..

I was still in warranty so it was no charge, I guess you can go to YouTube for help with this problem it is worth a try or go to Microsoft for help with this matter.

@Larry B from CT​ , Thank you.  I tried one of the things mentioned earlier, by deleting the Windows Update cache, but it didn't work.