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March 30th, 2025 13:46

Inspiron 5590, help with Intel UHD Graphics Driver Installation issue

I am reaching out regarding an issue I've been facing while attempting to install the Intel UHD Graphics driver on my laptop. Each time I try to complete the installation, my screen goes blank before the process is finished.

Here are the steps I have tried so far:

  1. Uninstalling the current driver and performing a clean installation.

  2. Ensuring my system's BIOS and chipset drivers are up-to-date.

  3. Checking for Windows updates and confirming my operating system is fully updated.

  4. Testing with different cables and monitors to rule out hardware issues.

  5. Attempting the installation in Safe Mode.

Despite these efforts, the issue persists, and I am unable to resolve the issue.

Additionally, I have checked the all available Intel drivers on the Dell website, including:

From the Dell website.

  • Intel UHD Graphics 27.20.100.9664, A04

From Windows update drivers.

  • intel Corporation - Display - 27.20.100.8935
  • intel Corporation - Display - 31.0.101.2111

From the Intel website.

  • gfx_win_101.2135
  • gfx_win_101.2115
My Laptop Display works fine when running any live OS through USB.  

Windows detail.

  • Edition Windows 10 Home Single Language
  • Version 22H2
  • Installed on ‎29-‎03-‎2025
  • OS build 19045.5608
  • Experience Windows Feature Experience Pack 1000.19061.1000.0
My laptop details.
  • Model. Dell Inspiron 5590.
  • Processor: Intel Core i5-10210U (10th Gen).
  • Display: 15.6-inch Full HD screen with a resolution of 1920x1080 pixels.
  • Memory: 8 GB DDR4 RAM.
  • Storage: 512 GB SSD.
  • Graphics: NVIDIA GeForce MX250 with 2 GB GDDR5 dedicated graphics memory.

I would appreciate any guidance or suggestions you can provide to help resolve this problem

Community Manager

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1K Posts

March 30th, 2025 13:46

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.
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