Start a Conversation

Solved!

Go to Solution

Closed

1 Rookie

 • 

1 Message

113

July 20th, 2023 09:00

Inspiron 5570, power issue

Inspiron 5570

Inspiron 5570

I've a 2018 out of warranty Dell Inspiron 5570 that won't turn on its flashing orange 2 times and white 4 times?

4 Operator

 • 

1.8K Posts

July 20th, 2023 12:00

That is a Memory or RAM failure.

Did you recently install additional RAM, or do any work inside the laptop?

Try a reset:

  1. Disconnect all peripherals: printers; USB devices; media cards; USB hubs and extenders; etc.
  2. Disconnect the AC adapter.
  3. Disconnect the battery.
  4. Press and hold the power button for 30 seconds to discharge any residual electricity.
  5. Reconnect the AC adapter (without connecting the battery)
  6. Try to boot the laptop.

If you get the same error, try this:

  1. Disconnect all peripherals: printers; USB devices; media cards; USB hubs and extenders; etc.
  2. Disconnect the AC adapter.
  3. Disconnect the battery.
  4. Press and hold the power button for 30 seconds to discharge any residual electricity.
  5. Remove the RAM modules.
  6. Clean the RAM module contacts with a soft rubber eraser, then wipe away any residue with a soft cloth.
  7. If you have 99% alcohol, moisten a microfiber cloth with it and use a thin piece of plastic or gift card / credit card to slip it into the RAM slots to clean them.
  8. When all is dry, reinstall the RAM modules.
  9. Reconnect the AC adapter
  10. Reboot the laptop.

If you continue to see that error, repeat steps 1 through 5 again. Then remove one RAM module and test the other RAM module alone in each of the RAM slots. Then test the other RAM module alone in each RAM slot. The goal is to see if one RAM module is bad or if one RAM slot is bad.

Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)

isGoodTroubleshooting
No Events found!

Top