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July 11th, 2021 16:00

Inspiron 5515, S2721QS only 4K 30Hz available

I bought a S2721QS on March this year, found for 4K display there's only 30Hz available. Then bought Inspiron 5515 this June (AMD Ryzen 7 5700U with Radeon Graphics, 16G RAM; Windows 10 Home English). Thought this time I had both Dell products on it should have my 4K 60Hz available. But still not working even after I had all drivers updated through Dell website.

The HDMI cable I used is originally from Dell with the monitor. 

I am not a very technical guy and I believe I have spent enough time. Kind of weird, should it be very SIMPLE that all I need to do is just plug and get my 4K 60Hz up? I bought both Dell products to get my 4K but why 60Hz is still not available?

Processor

Processor : AMD Ryzen 7 5700U with Radeon Graphics
Clock Speed : 1.8GHz
L2 Cache Size : 4096
Hardware
Disk Drives PC SN530 NVME WDC 512GB
Display Adapters AMD Radeon Graphics
Keyboards, Mice & Pointing Devices HID-compliant mouse
PS/2 Compatible Mouse
USB Input Device
Monitors Generic PnP Monitor

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14K Posts

July 11th, 2021 17:00

@scott_wu  The Inspiron 5515 documents, Setup and Specifications PDF for that system available on the Dell Support site says that it has an HDMI 1.4 port, which only supports up to QHD 60 Hz or 4K 30 Hz. You’d need an HDMI 2.0 port for 4K 60 Hz. However, that system also has a USB-C port that supports DisplayPort video output, and since the earliest DisplayPort revision supported over USB-C was 1.2, which supports 4K 60 Hz, that’s your answer. I’d suggest getting a USB-C to DisplayPort cable.  If your display’s DisplayPort input is already occupied by something else that needs it, then you could instead get a USB-C to HDMI 2.0 cable, which would have a built-in converter chip to switch the USB-C port’s native DP signal over to HDMI, and you’d still have 4K 60 Hz because the source port and the converter chip in the cable would both support 4K 60 Hz as long as the cable is rated specifically for HDMI 2.0.  But the reason I recommend DP if possible is because it’s simpler. You avoid the converter chip, and those sometimes cause problems. I’ve seen multiple cases where USB-C to HDMI adapters/cables only worked with one system and not another even though it should have worked with both, and in those cases the answer was just to try another brand of cable. That shouldn’t have been necessary, but not everything that should work in tech always does, so I prefer to keep it simpler when possible.

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3 Posts

July 13th, 2021 20:00

Hi there,

The USB Type-C to DP cable works. I got 4K 60Hz available now.

Thanks a lot.

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July 12th, 2021 21:00

Thanks for your quick reply. I have placed an order for the usb c to dp cable as recommended. Will update the result when I get the cable.

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