Inspiron 3793 no internet

Question

W11 Pro, Inspiron 3793 17', i7, 16gb ram...On restart, it takes about 20-30 minutes to get a wireless connection It says no internet connections found.Ethernet works fine... Tried all the recommendations I could find, no luck. Network reset, removing/reinstalling card, bunch of run commands, etc... Thinking it may be the wireless card, although device manager says it's working fine. Just started happening 2 weeks ago, no software installed, no viruses.

anne_droid · Answer

Hi

Does it have the Intel 9462NGW installed?

Or the alternate Intel 9560NGW instead?

Maybe a command line instruction or two?

netsh wlan show interfaces & netsh lan show interfaces

netsh wlan show drivers & powershell get-netadapter

ipconfig /all

Please post as much as possible, without personal details.

musicweb6bfa85 · Answer

@anne_droid​ I believe it has the 9560NGW according to my system report. I can't get the commands to run, even as admin. I get a black screen and have to restart explorer. I'll look into it more today. I did order both cards. A 9560 and 9260.

anne_droid · Answer

Hi Well I start with ..... WINKEY + R then I type  cmd.exe pause to see a command line (dos box).

musicweb6bfa85 · Answer

After a restart, this is what shows...

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 60-18-95-17-1E-A6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Wireless-AC 9560 160MHz
Physical Address. . . . . . . . . : A0-E7-0B-91-DF-5C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2
Physical Address. . . . . . . . . : A0-E7-0B-91-DF-60
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

====================================
After about 30 minutes, this is what shows. And wireless is connected...

There is 1 interface on the system:

Name : Wi-Fi 2
Description : Intel(R) Wireless-AC 9560 160MHz
GUID : 44e029e4-9b06-4285-8c6d-7c5919513b61
Physical address : a0:e7:0b:91:df:5c
Interface type : Primary
State : connected
SSID : Therrien5
AP BSSID : 0e:fe:7b:10:ce:ce
Band : 5 GHz
Channel : 44
Connected Akm-cipher : [ akm = 00-0f-ac:08, cipher = 00-0f-ac:04 ]
Network type : Infrastructure
Radio type : 802.11ac
Authentication : WPA3-Personal
Cipher : CCMP
Connection mode : Auto Connect
Receive rate (Mbps) : 780
Transmit rate (Mbps) : 866.7
Signal : 88%
Rssi : -50
Profile : Therrien5
QoS MSCS Configured : 0
QoS Map Configured : 0
QoS Map Allowed by Policy : 0

The Wired AutoConfig Service (dot3svc) is not running.

=====================================
Interface name: Wi-Fi 2

Driver : Intel(R) Wireless-AC 9560 160MHz
Vendor : Intel Corporation
Provider : Intel
Date : 5/1/2024
Version : 23.60.1.2
INF file : oem109.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g 802.11n 802.11a 802.11ac
FIPS 140 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : No
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Enterprise CCMP
WPA-Personal TKIP
WPA-Personal CCMP
WPA2-Enterprise TKIP
WPA2-Enterprise CCMP
WPA2-Personal TKIP
WPA2-Personal CCMP
Open Vendor defined
WPA3-Personal CCMP
Vendor defined Vendor defined
WPA3-Enterprise 192 Bits GCMP-256
OWE CCMP
Number of supported bands : 2
2.4 GHz [ 0 MHz - 0 MHz]
5 GHz [ 0 MHz - 0 MHz]
IHV service present : Yes
IHV adapter OUI : [00 00 00], type: [00]
IHV extensibility DLL path: C:\WINDOWS\system32\IntelIHVRouter10.dll
IHV UI extensibility ClSID: {00000000-0000-0000-0000-000000000000}
IHV diagnostics CLSID : {00000000-0000-0000-0000-000000000000}
Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)

Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
Bluetooth Network Con...2 Bluetooth Device (Personal Area Ne...#2 11 Disconnected A0-E7-0B-91-DF-60 3 Mbps
Wi-Fi 2 Intel(R) Wireless-AC 9560 160MHz 10 Up A0-E7-0B-91-DF-5C 866.7 Mbps
Ethernet Realtek PCIe FE Family Controller 6 Disconnected 60-18-95-17-1E-A6 0 bps

I'll be swapping out the 9560 sometime today....

Inspiron

Inspiron 3793 no internet

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