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September 5th, 2023 19:18
Inspiron 3581, SSD error, hard drive not installed
Upgraded Inspiron 3581 with 500GB WD SSD Drive. Installed latest BIOS upgrade on Laptop. Also upgraded SSD drive with latest firmware from Western Digital.
Hard Drive - Not installed.
Product Name: Inspiron 3581
System BIOS: 1.23.0
ePSA: Build 4306.25 UEFI Rom
By clicking continue, laptop will restart as normal with no issues. Error has occurred with Windows 10 and Windows 11. Any advice as to the cause and resolution? Very frustrated.
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Gatto Sama
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September 6th, 2023 18:56
If your Dell Inspiron 3581 is displaying a "Hard Drive - Not installed" error even after upgrading to a new SSD drive, it can be quite frustrating. This error typically indicates that the laptop is having trouble recognizing or communicating with the SSD. Here are some steps you can take to diagnose and potentially resolve the issue:
Check Physical Connections:
Verify SSD Compatibility: Make sure that the SSD you installed is compatible with your Dell Inspiron 3581. Check the laptop's documentation or Dell's official website for a list of compatible SSD models.
Update BIOS: You mentioned that you updated the BIOS, which is a good step. However, it's possible that the BIOS update didn't go smoothly or that there's an issue with the specific BIOS version. Consider re-flashing the BIOS or downgrading to a previous known stable version if the issue started after the BIOS update.
Re-seat the SSD: Sometimes, re-seating the SSD can resolve connection issues. Turn off the laptop, disconnect the power source, and carefully open the laptop to access the SSD. Gently remove and re-insert the SSD to ensure a secure connection.
Test the SSD on Another System: If possible, test the SSD on another computer to confirm that it's functioning correctly. This will help determine whether the issue is with the SSD itself or the laptop's interface.
Check for Loose or Damaged Cables: Inspect the data and power cables connecting the SSD to the motherboard for any signs of damage. Replace any damaged cables.
BIOS Settings: Access the BIOS settings and check if the SSD is detected in the BIOS. If it's not, it could be a hardware or BIOS configuration issue. You might need to manually configure the SATA mode to AHCI or check for any other relevant settings.
Secure Boot and UEFI/Legacy Mode: Ensure that your BIOS is set to the appropriate boot mode (UEFI or Legacy) depending on how your Windows installation is configured. Mismatched boot modes can lead to recognition issues.
Check for Loose Connectors on the Motherboard: Inspect the motherboard for loose or damaged connectors. If the connectors are loose, they may need to be re-soldered or replaced.
Seek Professional Help: If none of the above steps resolve the issue, it's advisable to contact Dell support or visit a professional technician. There could be a hardware problem with the laptop's motherboard or SSD connector that requires specialized attention.
It's crucial to handle hardware components with care and caution, especially when opening up a laptop. If you're uncomfortable doing so or unsure about any of the steps, it's best to seek assistance from a qualified technician. Additionally, make sure to back up any important data on the SSD before attempting any hardware troubleshooting or reinstallation.
ejn63
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September 6th, 2023 00:02
Is there one drive or are there two in the system --- and M.2 or 2.5" or both?
LBP1952
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September 7th, 2023 03:25
@ejn63 One drive. I also investigated another Dell Inspiron laptop I'd previously upgraded with an SSD drive that has had no issues since the upgrade. Only improved performance. I compared the BIOS settings on the two machines and the 3581 had the BIOS SATA option set to RAID. The other Dell laptop without problems had the BIOS SATA option set to AHCI. So I changed the BIOS SATA option on the 3581 to ACHI as well. A BIOS change that required first booting into safe mode before making the change. Could the RAID setting be the culprit?
LBP1952
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September 7th, 2023 03:30
@Gatto Sama Appreciate the response. And have tried/done everything you suggested including using two different SSD drives (WD and SanDisk). As I stated in another response, the next troubleshooting step I tried today was as follows:
I investigated another Dell Inspiron laptop I'd previously upgraded with an SSD drive that has had no issues since the upgrade. Only improved performance. I compared the BIOS settings on the two machines and the 3581 had the BIOS SATA option set to RAID. The other Dell laptop without problems had the BIOS SATA option set to AHCI. So I changed the BIOS SATA option on the 3581 to ACHI as well. A BIOS change that required first booting into safe mode before making the change.
Could the RAID setting be the culprit?