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July 27th, 2025 07:29
Inspiron 16, only works after battery fully drains, BIOS update issue?
Hi everyone,
I'm experiencing a strange issue with my Dell Inspiron 16 after receiving a BIOS update in 2023.
Since the update, the laptop randomly refuses to boot or starts malfunctioning (e.g., black screen, no response). Oddly, it only starts working again after the battery drains completely and the laptop shuts down on its own. Once I recharge and power it on, it works fine—until the issue happens again.
🔍 Key Details:
Device: Dell Inspiron 16
Issue Started: After 2023 BIOS update
Behavior: Doesn’t boot or malfunctions randomly — only works after full battery drain
Battery Health: Checked — battery is in good condition
Attempted Fixes: Power reset, basic troubleshooting
No Events found!
DELL-Cares auto response
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July 27th, 2025 07:29
Hello! Thank you for reaching out to us. I am the Dell-Cares contact only for Order or Sales related questions.
For all Technical Support issues, you need to contact the GHN (Get Help Now) team. Moving your thread to an applicable hardware board. Click the GHN (Get Help Now) on right to start a chat.
(edited)
anne_droid
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July 27th, 2025 08:59
Please can you confirm the Make Model and OS, along with any configuration details like touch screen, backlit keyboard, SFF or tower etc etc.
What BIOS file/No is it?
Hazeesh
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July 27th, 2025 09:09
@anne_droid Model: Dell Inspiron 16 (Non-Touch)
Operating System: Windows 11
Processor: Intel Core i7
RAM: 16 GB
Storage: 512 GB SSD
"dummy">
Keybo
ard: Backlit
I usually receive updates through Dell SupportAssist, and I installed the latest update from there.
anne_droid
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649 Posts
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July 27th, 2025 09:22
yet again...
Please can you confirm the Make Model and OS, along with any configuration details like touch screen, backlit keyboard, SFF or tower etc etc.
There are many models in the range of Inspiron 16.
56XX RANGE
76XX
76XX 2 in 1
etc etc.
AND what BIOS file / version is currently installed?
Hazeesh
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July 27th, 2025 09:33
@anne_droid dell Inspiron 16 5620
I dont know bios version
anne_droid
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649 Posts
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July 28th, 2025 08:37
Hi
https://www.dell.com/support/product-details/en-uk/product/inspiron-16-5620-laptop/drivers
Has a BIOS dated later than your 2023 one.