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March 23rd, 2026 17:45
Inspiron 14 7440, CPU permanently locked at ~400 MHz (x4 ratio) under full load
Issue Summary: The CPU is hard-locked at ~399–400 MHz (multiplier x4.00) across all cores (P-cores and E-cores) even under sustained 100% multi-threaded load. No boosting occurs beyond the absolute minimum idle frequency.
CPU permanently locked at ~400 MHz (x4 ratio) under full load – severe power limiting / suspected BD PROCHOT assertion


Marvin_hn
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2 Posts
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March 23rd, 2026 17:46
Troubleshooting Steps Already Performed (All Failed to Resolve):
DELL-Cares auto response
Community Manager
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1.8K Posts
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March 23rd, 2026 18:30
Hello! Thank you for reaching out to us. I am the Dell-Cares contact only for Order or Sales related questions.
For all Technical Support issues, you need to contact the Get Help Now support team. Moving your thread to an applicable hardware board. Click the Get Help Now on right to start a chat.
(edited)
ejn63
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30.8K Posts
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March 23rd, 2026 18:41
What happens with a more conservative power setting? There's no way a system this thin and light can sustain maximum performance settings before it throttles.