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August 17th, 2021 08:00
Illuminated white spots on DELL logo
I recently got my LCD unit of my Inspiron 5401/5408 replaced. There were panel gaps in the previous part. The new unit looked all fine and worked well. Recently when I took my laptop for a presentation, my friends noticed 3 illuminated white spots on the back side of the laptop. On further inspection, it is clear that the part is defective. Three spots appear on the back panel DELL logo whenever I turn on my device. It completely ruins the premium look of the device.Screen unlit
Screen lit
Backside of laptop in dark room
No Events found!
DELL-Cares
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27.1K Posts
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August 17th, 2021 08:00
Hi,
Please allow me sometime to review the case and I'll get back to you.
DELL-Cares
Moderator
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27.1K Posts
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August 17th, 2021 08:00
We have sent you a private message regarding the issue that you have reported so please check and reply.
Hari06
1 Rookie
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6 Posts
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August 17th, 2021 22:00
Hello, I have attached a video of the issue. No follow-up received.
DELL-Cares
Moderator
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27.1K Posts
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August 17th, 2021 23:00
Hello,
We have sent you a private message regarding the issue that you have reported, please do check and let us know and we will proceed accordingly.
Hari06
1 Rookie
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6 Posts
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August 18th, 2021 04:00
Hello, I have submitted the video via OneDrive. Kindly give a solution.