I am facing an issue with my Dell mouse—the scroll button is not working. Please advise on possible solutions or replacement options.

Follow the instructions posted below to initiate warranty claim.

How to get support for your Dell Keyboard and Mouse that is still under warranty

For Mouse/Keyboard bought with a Dell computer:

1. Click Get Help Now on the bottom right corner of this page.
2. Provide your email when requested.
3. Next, provide the Service Tag of the computer with which you bought the keyboard and/or mouse.
4. Briefly explain the issue with your mouse or keyboard.
5. Wait for an agent to be assiged to you. 

For an accessory bought separately or from a non-Dell retailer:

1. Click Get Help Now on the bottom right corner of this page.
2. Enter your email when requested.
3. Next, provide the Order Number (found on the invoice for the keyboard or mouse).
4. Attach a copy of the invoice (image or PDF) to validate the purchase information.
5. Briefly explain the issue with your mouse or keyboard.
6. Wait for an agent to be assigned to you. 

Note: Initially, you will be triaged by our Virtual Assistant (VA) or BOT. Shortly after, an agent will be assigned to your case to provide further assistance.