1 Rookie
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1 Message
1
623
September 25th, 2024 00:54
G15 5530, AWCC AlienFX would not launch
I recently purchased a Dell G15 5530 laptop, and upon launching AWCC, I discovered that AlienFX would not launch at all. I've been attempting to adjust the lighting, but nothing happens when I click Connect Now. I tried uninstalling and reinstalling, but it had no effect.
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DELL-Nat M
Community Manager
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3.2K Posts
0
May 26th, 2025 12:43
Hello everyone,
If you're experiencing an issue when installing or launching Alienware Command Center and see the following error message: "Something went wrong. System still booting up. Not to worry! Wait a few minutes and try again."
This issue can be resolved by updating SupportAssist on your system to version 4.8.2 or later.
How to Update SupportAssist:
Option 1: Automatic Update
Option 2: Manual Download
SupportAssist for Home PCs
After updating, try launching Alienware Command Center again. The issue should be resolved.
If you continue to experience problems, we recommend contacting technical support by clicking “Get Help Now” at the bottom right corner of this page.
Read more: Alienware Command Center Version 6.6.14.0 Installation Issues on the Dell G15 5530 and G16 7630
JuanCBriPer
1 Rookie
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12 Posts
0
September 25th, 2024 01:22
Hi, it's fixed! download the new version of AWCC here!
<ADMIN NOTE: Broken link has been removed from this post by Dell>
take care!
(edited)
Vikram Chaware
1 Rookie
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1 Message
1
October 11th, 2024 00:00
I'm having the same issue with Alienware command centre....I have to uninstall and reinstall again and again multiple times. No alienfx , can't connect RGB mouse keyboard and headphones it's pathetic
(edited)
anilnayak001
1 Rookie
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1 Message
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January 27th, 2025 14:31
@Vikram Chaware I am also having the same issue did you find any solution for it ?
SEVNWAV
1 Rookie
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1 Message
0
February 26th, 2025 12:56
i have this same issue and my G key isn't functioning.
Dr.ajaykumar
1 Rookie
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1 Message
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May 3rd, 2025 12:09
I'm having the same issue with Alienware command centre....I have to uninstall and reinstall again and again multiple times but Alienware command centre not open and not working. please suggest any solution.
DELL-Nat M
Community Manager
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3.2K Posts
0
May 19th, 2025 12:36
Hi, could you please let me know if you're still experiencing this issue?
Also, if your product is still under warranty, we recommend contacting support by clicking on the Get Help Now option at the bottom right corner of this page.
Please note that this forum is moderated by community moderators with limited capabilities. If your product is new or the issue persists, don’t hesitate to reach out to official support for more comprehensive assistance.
minim48625
1 Rookie
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1 Message
0
May 19th, 2025 13:01
@Dr.ajaykumar first update BIOS windows all the elements
then completely uninstall and reinstall latest version of AWCC still it won't work
Now factory reset your laptop/pc AWCC will work after reset never update AWCC after that you can update BIOS and every elements of windows
If you upload AWCC you will face this issue again