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February 20th, 2026 15:50
frustrated and hate Dell customer service
I get error messages frequently that then shut down my computer and give me a black screen. It is very hard to turn the computer back on. I have 4 days left to resolve this and have been unable to get any help. 'Your device ran into a problem and couldn't be repaired. Click or press enter to see other recovery options.'
LSUFAN51
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6.5K Posts
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February 24th, 2026 02:02
Please list Dell model number and version of windows. Ex: Dell Inspiron 3543, windows 10
How to Find the Product Model Number of Your Dell Computer | Dell US
In the meantime, run Dell Off-Line Diagnostic to check Hardware within the computer.
1. Power off computer
2. Power on computer, quickly start tapping F12 key continuously until you see Preparing One Time Boot Menu
3. In the menu, select Diagnostic. Report backs any error codes
If there's no error code, check if you are able to boots into windows recovery environment. If successful, select Troubleshoot, Advanced Options, and then Startup Repair
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