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863
February 10th, 2021 21:00
Extremely Slow Wi-Fi (Already Uninstalled Smartbyte)
Hi. I have a new Inspiron 15 5000 (2 months of use) and my Wi-Fi is extremely slow (2Mbps - 5Mbps) when I have a 100Mbps connection. I tested the speed with several other devices and all of them have almost maximum speed. I Googled the issue and lots of posts in the Dell community resolved the issue by uninstalling and disabling Smartbyte. I did it and still didn't work. I also saw a post to turn off WMM in my Wi-Fi router settings, but that option is not available in my router. I am so frustrated and I don't know what else to try. Many people said they spent hours with Dell Support on the phone and they were of no help and all asked to ship the laptop back just to not have the issue fixed. Does anyone have a suggestion about what to do?
ieee488
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11.1K Posts
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February 11th, 2021 08:00
Are you able to get better speeds if you directly connect with an ethernet cable?
Are there newer drivers for your model laptop?
roger-hatdell
1 Message
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August 6th, 2023 18:00
I gave up on 5575 I have and got an external Ethernet USB adapter. I destroyed all
throughput on all other devices on the network.for zero gain!
Even if this had worked it would not be good for other users with 5g. Tried and found out:
WMM is required by 802.11n and 802.11ac for link speeds above 54 Mbps, so disabling it can affect your overall Internet speed. If your Internet speed is 20 Mbps or less, then you maybe could get away with disabling WMM, but WiFi is going to be terrible. You could also try playing around with Dynamic QoS, if supported by the router. Dynamic QoS works on top of WMM and may be able to re-prioritize your gaming traffic.
FROM: https://superuser.com/questions/1625684/disabling-wmm-causes-wi-fi-speeds-to-drop-to-14mbps
and other places.
Roger
AdrianG001
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4K Posts
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August 8th, 2023 00:00
If you're experiencing extremely slow Wi-Fi on your Dell laptop, there could be various factors contributing to the issue. Here's a step-by-step guide to help you troubleshoot and potentially improve your Wi-Fi speed:
Check Other Devices:
Restart Router and Modem:
Positioning of the Laptop:
Interference:
Update Wi-Fi Drivers:
Check for Background Downloads or Updates:
Change Wi-Fi Channel:
Disable Power Saving for Wi-Fi:
Check for Malware or Background Processes:
QoS Settings:
Reset Network Settings:
Contact Dell Support:
Remember that Wi-Fi performance can be influenced by various factors, and the solution might require a combination of troubleshooting steps. If you're not comfortable with these steps, consider seeking help from a knowledgeable friend or a professional technician.