1 Rookie
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94 Posts
2
8024
November 28th, 2024 13:10
Dell.CoreServices crashing frequently
Yesterday, I reported Dell.CoreServices.Client.exe APPCRASH for three days in a row. This also happened a few weeks ago for which a BIOS update was applied. Yesterday my BIOS was refreshed (with the same version).
My questions arising from this are (and not just because my premium support ends in June of next year):
1) Is this community available to those without paid-for/Premium support?
2) Is it better to wait for BIOS updates to come through Windows update rather than always installing them using supportassist ?
3) Are there any ongoing issues with Dell.CoreServices. Client and recent BIOS updates?
I ask these because the issue has not yet gone away and I may be happier waiting for a long-term fix if one is due.
Mephisto999
1 Rookie
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12 Posts
1
December 20th, 2024 20:42
1 - Windows does not do BIOS update.
2 - Since Dell.CoreServices.Client.exe started to crash with KERNELBASE.dll as per the Windows Application log, I can also say that Grammarly.Desktop.exe Windows app is crashing when trying to start, still KERNELBASE.dll error.
3- Running the Microsoft .NET Framework Repair Tool and reboot will solve the problem, but just to have the app start "once" then back to same error.
Weird... Microsoft latest Update needs a fix.
I'm on Windows 11 Version 23H2 build 22631.4602
DELL-Nat M
Community Manager
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3.2K Posts
0
January 15th, 2025 13:36
Hi all,
It seems this issue is related to the previous version of SupportAssist. Please install the latest version and let us know if you continue to experience this error.
If the issue persists, we recommend performing a clean installation by following the steps below:
If you encounter issues reinstalling SupportAssist, follow these steps:
Ensure that the following five Windows services are removed from Windows Services when an uninstall is done and started when an upgrade or new install is performed.
If they were not removed, please refer to the video below for the complete step-by-step instructions:
If you still need assistance, please contact support by clicking the ‘Get Help Now’ button located at the bottom right corner of the page. The button is marked with a help icon for easy recognition as per the picture below:
(edited)
Chino de Oro
9 Legend
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8.1K Posts
0
November 28th, 2024 14:15
1. Yes
2. It's more of a preference choice. Some users prefer to update through SA, some will update through Windows, and some would prefer to update outside of operating system using USB method.
3. Some users do have issues with SA now and then but not with the issue you are reporting. You can take a glance of users postings at SA board https://www.dell.com/community/en/categories/supportassist-for-pcs
Rockface
1 Rookie
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94 Posts
0
November 28th, 2024 14:39
@Chino de Oro
1. Thx
2. Understood. I think that updates posted via Windows Update will be equally if not more reliable. I can well believe that updates issued via SupportAssist can be a precursor to that.
3. Thanks for the link, I have taken I look. I have no issue with SA as such, It has improved greatly over the years.
Persistent no Reason
1 Rookie
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2 Posts
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December 14th, 2024 20:52
Dell.CoreServices crash frequently. how do i correct?
Rockface
1 Rookie
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94 Posts
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December 23rd, 2024 08:41
@Chino de Oro Although I have uninstalled SA. I still have DELL Update installed which still WORKS FINE!!!
I am still being served bios update 1.33 by WIndows update which I already have.
This morning I was offered bios update 1.34 by DELL Update which I gratefully accepted. Hopefully it was thoroughly tested and will appear on WU soon.
Happy Christmas to all.
m0rd3cai
1 Rookie
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9 Posts
2
December 30th, 2024 20:55
@Mephisto999
I can verify this fixed the issue for me. I had already removed SupportAssist and reinstalled it. Something caused the update for SupportAssist to fail. Ugh.
Rockface
1 Rookie
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94 Posts
0
December 31st, 2024 07:04
Thank you for the advice @Mephisto999 . I hope your not the only one.
Rockface
1 Rookie
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94 Posts
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December 31st, 2024 07:06
I am still a disappointed hear that two separate releases are due.
MogRules
1 Rookie
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86 Posts
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January 25th, 2025 01:43
Almost February and this is still happening. Only way to get rid of it is to completely uninstall Support Assist and Command Center.
Rockface
1 Rookie
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94 Posts
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January 25th, 2025 16:30
Agreed. There are two updates to come I believe . Hopefully by the 2nd all will be well. See other parts of this thread for news.
G F R
1 Rookie
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10 Posts
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January 29th, 2025 14:58
@DELL-Nat M My Windows 11 Pro (24H2) laptop won't remove the "Dell Client Management Service" entry. I used the Command Prompt method and it still won't remove the above entry. This I have tried several times and still no luck. Every time I shut down the pc the next time I start it and look in the reliability history the time and date of the last shut down has the error. My windows 10 desktop pc seems to have been fixed after the latest SA update. If there is a way to remove the Client Management entry please explain how and I will try the whole process once again.
Welington da V. B.
1 Rookie
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7 Posts
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February 10th, 2025 17:58
Hello. I used Ccleaner Professional to disable dell support assist. In performance optimizer, I did the search and in the list I clicked on the name of the program and then on sleep. I turned my laptop off and on and it went back to normal. When a solution is found, I will activate it again.
G F R
1 Rookie
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10 Posts
1
February 10th, 2025 20:34
@Welington da V. B. Thanks for the reply and suggestion. I may give it a try or just wait until Dell updates things to correct this issue. Like I said my Win 10 pc no longer has this problem and I never tried anything to correct it on that device.
Welington da V. B.
1 Rookie
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7 Posts
1
February 11th, 2025 16:26
My laptop reduced memory usage by 25% and access to the SSD and processing became faster. It was like the sonic of the metaverse.