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June 28th, 2025 19:22

Dell Security Manager Hard-drive #**47TUPYIOT-1D3B, the system internal HDD-0, is protected by a password authentication system. You cannot

Hi can l get help with this lm a 11 years kid my mom buted this dell for 200$ dollars for me l don’t know how to fix this can l get some help?

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28.6K Posts

June 28th, 2025 19:34

Only Dell support can, and only if you can verify ownership through the seller.  

Since this will cost a support call, if the seller can't clear the password, the best option is to return the device for a refund.

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June 28th, 2025 19:37

@ejn63​ bro how lm in Ohio not In Florida no more 😭

10 Elder

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28.6K Posts

June 28th, 2025 19:52

You first need to transfer ownership of the system to yourself.

https://www.dell.com/support/assets-transfer/en-us

Once that's done, call Dell support to have the firmware portion of the password removed.  This will cost you a support call.

That doesn't remove the password from the hard drive, though.  Once the firmware password is removed, the cheapest option is to replace the drive. 

Then you can load the operating system onto the drive.

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