Dell G5 5500 RGB Light Stuck on Blue – Not Responding to Alienware Command Center

Hi,
I have a Dell G5 5500 and I'm experiencing an issue with the RGB light strip beneath the laptop. It’s stuck on a static blue color and won't turn off or change, even when I try adjusting it through the Alienware Command Center.

When I start the laptop, all colors (including an orange light) briefly appear during boot, but once it's fully on, the light just goes blue and stays that way. I've tried the following steps:

• Reinstalled Alienware Command Center (multiple times)

• Updated all drivers and BIOS

• Attempted to reconfigure lighting settings

• Tried changing the LED strip itself

Despite all this, the issue still persists. The RGB seems completely unresponsive to any software control now. Is there a known fix for this or do I need a hardware replacement?

Thanks in advance!