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April 16th, 2025 09:32
Dell G5 15 5500 WIFI Switching off Automatically
On my Dell G5 15 5500 the wifi keeps turning off automatically.
It then takes 5min to switch it back on.
all my driver and s/w are all up to date.
I have changed the settings in the killer app but it looks like that has a defect that is causing this issue.
Be grateful for any help please
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DELL-Jesse L
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April 16th, 2025 09:43
If your Dell G5 15 5500 Wi-Fi keeps turning off automatically, several troubleshooting steps can help. First, ensure Wi-Fi is actually enabled in Windows settings. Check if airplane mode is off, and try disconnecting and reconnecting to the Wi-Fi network. If that doesn't work, consider running the Windows Network Troubleshooter, updating Wi-Fi drivers, and checking power management settings in Device Manager. Finally, try resetting the network settings or restarting both your computer and your router.
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
silverlight5fb43c
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April 16th, 2025 09:46
Hello - thanks for the note
I have done all that but it has happened daily for a week so that is not the answer sadly
Please can you provide further troubleshooting?
I believe it is a defect following a recent update (probably combined with the killer app)
DELL-Jesse L
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April 16th, 2025 10:19
Click the Get Help Now icon to the right of this post for more troubleshooting from Tech Support.
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
silverlight5fb43c
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April 16th, 2025 14:54
Unfortunately this response is not helping me
I believe there is a defect in the Killer app that auto turns wifi off
Maybe someone else can help please?