Dell G16 7630 BIOS 0.1.26.1 Issues Preventing Shutdown

I have this problem too and have turned off the setting "Turn on fast startup", and similar BIOS settings. Still no luck. I'm also concerned that the laptop will be damaged if it continues to discharge and flatten the battery after every use

i had the same problem and thanks to your post and the fact that the Thermal Protection manager was the problem i fixed it by enabling the "PPI bypass" in the "security" section of the bios and it seem i can shut down my g16 now.

@tomtom-fr​ I've just had a go at that and it doesn't seem to be working for me. If I let it restart and then shutdown from the login screen I can generally manage to get it to shutdown but not always.

There is another thread where they are talking about this which I didn't notice when I first posted and a community manager has said their engineering team is looking into it, so hopefully they will fix it soon.

https://www.dell.com/community/en/conversations/inspiron/bios-update-causing-shutdown-failure-dell-g16-7630/68bd95a1b9fae529058f2fdc

you are right,same for me, sorry for the false hope, thanks for the link

Hi everyone,

To resolve this issue, Dell has released an I-REV BIOS version that addresses the problems caused by the previous release.

Important Notes:

• This I-REV BIOS is a corrective release intended to restore proper system functionality.
• It is available only upon request through Dell Technical Support.
• Because this version is considered a temporary solution, access requires signing a consent form, and the file must not be shared publicly.
  
  

How to Request the BIOS:

You can initiate a support request directly from the Dell Community by clicking the “Get Help Now” button in the bottom-right corner of the screen.

Please have your Service Tag ready and follow the steps with the Virtual Assistant to confirm your information and describe the issue.

If your system is out of warranty, there may be a delay in connecting with a live agent, as these cases require manual assignment. We kindly ask for your patience during this process.

If you encounter any difficulties getting an agent assigned, feel free to reply here and I’ll do my best to assist you.

Thank you all for your continued engagement and feedback!

just waiting for a bios allowing downgrade

solution is obvious, just a bios how alow downgrade

@tomtom-fr​ Did this really solve it? Can anyone confirm other than Tom. Thanks for the advice, will try.

@Isdarmoth​ i tried, the i rev bios version doesn't worked for me :/

I have found a minimally inconvenient process that allows me to shut down normally 99% of the time.

Before I want to shut down, I open the Dell Support Assist app and once it's open - I close it.  I don't run anything in it - just close it.   Then I go through the normal shut down process and I don't have the restart issue.

Some code in the Dell Support Assist app must negate/reverse whatever code is causing the restart issue. If I don't do this, I almost always have the restart issue.

@tomtom-fr​ Hi, I would like to know about your solution so I can apply it to my G16, with the car on.

Hola, me gustaría saber sobre tu solución para poder aplicarlo en mi g16, con el encendido automático.

Those who have the ability to reinstall Windows from a USB and manage to disable automatic Windows Update and automatic driver updates in Windows: can get the good result but they must then install the drivers from the official Dell website and only install what is necessary.

los que tienen la capacidad de volver a instalar Windows desde un USB y logran deshabilitar la actualizaciones automática de Windows update y la actualización automáticamente de los controladores en Windows: pueden obtener el resultado bueno pero deben instalar después los driver de la página oficial Dell y solo instalar lo necesario.

@tomtom-fr​ cómo lo hiciste?

Soluciones temporales para el problema de apagado → reinicio en BIOS 1.26.1

Se ha confirmado que el problema de apagado que se convierte en reinicio está causado directamente por el BIOS 1.21.x de Dell.
Hasta que Dell lance una versión fija del BIOS, aquí hay dos soluciones alternativas probadas por la comunidad:

✅ Solución alternativa 1: deshabilitar el controlador USB 3.1
Abra el Administrador de dispositivos → expanda Controladores de bus serie universal

Localizar el controlador de host extensible Intel USB 3.1 1.10 – Microsoft

Haga clic derecho → Deshabilitar dispositivo → reiniciar

Ventajas : soluciona el problema de apagado inmediatamente

Contras : Los puertos USB 3.1 de alta velocidad pueden dejar de funcionar (algunos puertos USB-A y USB-C estarán limitados o deshabilitados)

✅ Solución alternativa 2: deshabilite las funciones de ahorro de energía de la CPU (estado C/cambio de velocidad)
Ingresar a la configuración del BIOS (F2 al arrancar)

Vaya a Administración de energía de la CPU (o sección similar)

Deshabilitar los estados C (especialmente C1E)

Desactivar Intel Speed ​​Shift

Guardar y salir

Ventajas : También evita que el apagado se reinicie.

Contras : Mayor consumo de energía en reposo, más calor y ruido del ventilador.

🔧 Recomendación
Si necesita un apagado confiable, utilice uno de los métodos anteriores por ahora.

Volver a la BIOS 1.22 es actualmente la opción más estable.

En última instancia, Dell necesita lanzar una versión fija del BIOS para resolver adecuadamente este problema.

👉 Dell, proporciona una respuesta oficial y publica un BIOS corregido lo antes posible.

1 is good for mi.