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January 17th, 2024 17:09
Dell G15 5530 Alienware Command Center fan speed control stopped working
Similar to this issue:
After the latest firmware and Windows updates,
Laptop - Dell G15 5530 (Intel i9-13900HX 2.2-5.2GHz, NVIDIA GeForce RTX 4060 8GB, 64GB RAM, 1x1TB SSD 1x2TB SSD)
Firmware update - SK Hynix BC901 Solid State Drive Firmware Update - A04 - 21.19 MB
Windows update - MS Windows 10 Education version 10.0.19045 Build 19045
, my Alienware Command Center (ACC) tab for controlling and monitoring the temperatures and fan speed disappeared. (I only use the app for controlling and monitoring the fans speed)
I tried restarting (app and laptop), deleting the cache, and eventually reinstalling the ACC 2 times. (downloaded it from this link: https://www.dell.com/support/home/nl-nl/drivers/driversdetails?driverid=nt8c9)
The first time it didn't even show up anywhere so I uninstalled it.
The second time it worked but it has a weird glitch where it closes right after I open it, to which I tried playing around with its process in Task Manager (starting and deleting its processes multiple times) after which the app opens up, but it still doesn't show the fan controls tab.
Questions:
Do I try to reinstall the ACC again? (perhaps a different version if that's available)
Do I revert my Firmware / Windows update? (which I'm not sure is an option since I didn't have a backup of the Windows version and I don't know where to get the previous firmware version from)
Is there another app that I can use instead for controlling my laptop fan speeds?
(I just realized I'm using BitLocker so I'll also see if that's the problem, although it shouldn't be since I'm installing the app on the C:/ drive, which is not encrypted (D:/ is not encrypted, E:/ (partitioned) is encrypted). I'm still posting this since that's unlikely to be the problem, will write an update)
Deyer4o
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July 6th, 2025 16:21
The solution for this is either trying to swap SSDs / RAM (i'm probably upgrading my SSD soon so will find out about that) or the proven solution, which I'm currently using: Just disable most boost / turbo thread and whatnot other overclocking options there are in the bios - performance settings. Not sure which setting exactly is connected to this but will update here if I find out. It's a bit of a shame not to use my laptop to its fullest potential, but at least I can finally not be afraid that I'm going to loose all of my work randomly and constantly CTRL+S in every program, or be annoyed at browser pages randomly disapearing on me every few minutes.
(edited)
Deyer4o
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January 18th, 2024 00:44
Nope, still the same problem after reinstalling it from a different drive (without BitLocker)
The ACC closes right after I open it multiple times and then after like the 5/10th time it decides to work but then it still doesn't give me access to the fans speed.
I've also looked into other app solutions but there isn't one that works for me (also tried the "Dell Power Manager")
So any help is highly appreciated! I want to be able to manually put on my laptop fans on 100% speed when playing or rendering something. Before this had happened I used the shortkey "f9" to turn on the manually adjusted settings for the fans speed to go to 100%, but this doesn't work anymore.
Deyer4o
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February 16th, 2024 13:53
Soluition:
1. Uninstall All that is Alienware Command Center from your computer (might be a bit hard to completely remove it, but online there's examples) and restart it.
2. Open the Support assist and scan for updates (the Alienware Control Center should show-up)
3. Download and install the updates, then restart your PC.
4. Open Alienware Control Center, go to the "settings" tab and click on "check for updates"
5. Download and install the updates from within Alienware Control Center
6. Done! Fan controls show up and work again! (even with the custom options)
(probably works now due to the latest version released recently)
<Private data removed from public view. DELL-Admin>
(edited)
Deyer4o
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March 25th, 2024 20:55
Here I am again... apparently this has been only temporarily fixed... I posted this on reddit (r/Alienware)
https://www.reddit.com/r/Alienware/comments/1bnopj0/comment/kwm3z48/
, but I'm posting the same thing here as well...
(edited)
Deyer4o
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March 26th, 2024 08:20
It seems like this time only updating my Windows to the latest version + repairing the AWCC with the first option (Add packages) is what fixed it. I have control over the fans again!
(edited)
Jorge Medina
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May 2nd, 2025 05:15
@Deyer4o Hello, how are you? I have a question. How did you solve this problem? I already installed, uninstalled, and deleted all the Alienware files from my computer. I even installed a clean version of Windows on my computer, and it still doesn't seem to work.
Deyer4o
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May 17th, 2025 12:56
@Jorge Medina Yeah.. it's a no-no I just left it as it is, I recently upgraded to Windows 11 and since then I haven't installed it back. But seemingly it just stops working after a windows update or 2 and you have to reinstall the drivers and then it works again until the next update, so it's quite fragile.
Also since we're here, do you happen to have "access violation" and Blue Screens randomly or is it a problem only on my laptop? Even a clean windows reinstall didn't help, non of the tests showed anything wrong only thing left to try is swapping the SSD. Do let me know if you had any problems like that since you have the same laptop.
Otherwise for the fans control, I remember there were 3rd party tools available for it but again, you might need to tinker with drivers. It's also good double checking I think there was a setting in the BIOS for it, fan control might just be disabled...
Regardless, best of luck troubleshooting! :P