Dell G15 5530 (2024) randomly freezes during normal work.

@UserG3Gaming​ did the linux solved the issue ?

I mean do you later resolved this because I'm currently having the same issue with the i9 series.

I have 2 8gb Samsung ram 4800mhz 

[SOLVED] I sold my dell and buy a mac.

Hi,

To resolve this issue, Dell has released an I-REV BIOS version that addresses the problems caused by the previous release.

Important:
The I-REV BIOS is a corrective version that replaces the previous one and restores proper system functionality. It is available upon request through Dell Technical Support. Access to this version requires signing a consent form, as the file is considered a temporary solution and must not be shared.

To proceed, please contact Technical Support by clicking Get Help Now in the bottom-right corner of this page.

I have the same problem. Also went through everything and started MemTest86 scan. While it does it thing I found this post. My next thing I'm going to try is boot Linux. If it still freezing then it must be hardware issue. The only thing to note is I have the i7-13650hx cpu.

please tell me you found a solution 

@UserG3Gaming​, I think this is the problem with the new BIOS. I check the Windows Event Viewer, I am getting this error of KERNEL POWER-41 with description "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

Now I am hardly using the laptop due to frustration of hanging in between the work. 
What I did that I just installed the stock RAM and remove the G-Skill RAMs. The system was working fine for 1 hour, but I am planning to check it for more than 1 hour.

I fed up using the system. I bought it excitedly and ended up in frustration

@mrammarbukhari​ thank you for the reply 

I'm also thinking of just getting new laptop. But I'm first going to try that l-REV bios Dell support is talking about. 

@UserG3Gaming​ I got the I-REV bios, but the problem is that the downgrade is blocked by 1.23 version BIOS version even if you have allowed it in the BIOS settings.

I think we need to do a CMOS reset. Let me know the procedure if you got one and downgraded the current BIOS

@DELL-Nat M​

Could I get the I-REV BIOS from Dell USA support?

I bought the G15 55300 notebook from Dell Brazil and upgraded the memory to 2x16GB Corsair 4800MHz and I'm having the same problem, but Dell Brazil support doesn't provide the BIOS version.

@Imenso​

Dell Brazil is also sharing the I-REV BIOS version. I’ve had a few Community users from Brazil confirm they were able to obtain it.

Here's what we can do:
Click on the Get Help Now icon located at the bottom right corner of this page and follow the instructions. Be sure to provide your Service Tag, describe the issue clearly, and complete the support intake process.

Once you receive a case number, please share it with me here so I can escalate it appropriately.

@DELL-Nat M ​ Hey Nat, I have the same problem as @Imenso . I've already reached support and I have the case number 214354197. I've checked the Event Viewer and there's a kernel problem. Can we proceed to me getting the BIOS file? Thank you very much for your time.

@Imenso​ 

Hi, I think you should try using 5200MHz sticks. I installed the stock 8GB RAM and purchased another 8GB crucial 5200MHz matching the configuration to the stock RAM. So far I am not facing the problem of random stuck. However sometimes mouse cursor freezes and I have to logout and login back again. 

@DELL-Nat M​ 

Dell Brazil support asked me to return to the original memory and rerun the test. I returned to the original memory this weekend, and of course, there's no problem with the original memory.

Dell Brazil support said the problem is with the purchased memory (but any purchased memory from Corsair, Kingston, Adata, or XPG causes the problem).

Dell Brazil support still won't provide the BIOS I-REV with the fix.

Can you help me?

<Private data removed from public view. DELL-Admin>

@mrammarbukhari​ The equipment manual indicates 4800mhz and not 5200mhz.
The issue occurs because some memory modules force an automatic profile with voltage and latency outside of the JEDEC standard. Dell's BIOS detects this as an overclocking attempt and freezes or reboots the system as a safeguard.

@Imenso​ .. you see thats the problem, I also checked the user manual and bought the stick set. I installed 2 4800 MHz of RipJaws 16GB and ended up to system freeze even with turning off the over-clock. But now when I installed the crucial 5200 MHz system is working fine, for now at least.