1 Rookie
•
4 Posts
1
714
January 18th, 2024 20:25
Dell G15 5525 / BIOS update (from 1.11 to 1.13) crashing my laptop
EDIT: Just wanted to let you know that about a month ago I upgraded the BIOS Driver to the 1.15 version. My laptop is back! Everything running smoothly, no BSOD. Sadly I had bought a new laptop in the meantime, but that's fine in the end.
Around november, the BIOS driver automatically went from 1.10 to 1.11 and started crashing with just about any software that I need for work, including games and old console emulators. I had to do a rollback to 1.10 and everything went back to normal.
On december, the 1.12 driver came out, once again, the laptop automatically updated to this one (even though I had disabled the auto updates for the BIOS). The laptop started crashing again every single time. I did a second rollback and all perfect.
Today it automatically installed the 1.13 (yes, again!) and as I was expecting, my laptop is crashing for almost everything. I'm tired of this situation with you guys.
The worst of it all, is that now it is NOT POSSIBLE to rollback the driver, leaving this machine basically USELESS.
Why would my laptop updates to a new BIOS driver if it's working really bad with everything. I disabled the auto updates, why? I need this machine for work. How disappointing.
I worked 1 full year with no issues until this started happening. Please help me.
DELL-Nat M
Community Manager
•
3.2K Posts
0
March 28th, 2024 17:06
Hi all,
If you're experiencing issues with your current BIOS version, we recommend updating your system to the latest BIOS available on your product support page.
If you still need assistance, please contact support by clicking the ‘Get Help Now’ button located at the bottom right corner of the page. The button is marked with a help icon for easy recognition as per the picture below:
(edited)
ThrivingZodiac
1 Rookie
•
2 Posts
0
January 19th, 2024 10:19
I am also facing kind of the same problem. After the bios update 1.13.1, my laptop has started overheating! The idle temps have gone up to almost 60-70C. Google Chrome has started lagging and playing YouTube videos has become a nightmare. Even the lightest task like scrolling PDFs has spiked my temps from 50C to 70C under 1 second. Software support of Dell has become a nightmare for me!
EduardoRamos123
3 Posts
0
January 23rd, 2024 17:09
O meu tambem está assim, e o pior e que não podemos mais efetuar o rollback, entao estou travado e falando com o suporte, acabei de formatar meu notebook e nada, estou cansado disso.
leosvaz
4 Posts
0
January 23rd, 2024 21:58
Aconteceu exatamente a mesma coisa comigo, estou sem poder usar o notebook desde o dia 21, alguém conseguiu resolver já?
MariosScoops
1 Message
0
January 25th, 2024 04:48
Brazil here. Mesmo problema
DELL-Nat M
Community Manager
•
3.2K Posts
2
January 26th, 2024 17:32
Hi all,
Thank you for sharing your experiences with BIOS version 1.13.1. As a result, Dell has removed this version from Drivers and Downloads, as outlined in the article below:
"Inspiron G Series and Alienware Notebooks Experience System Instabilities, Blue Screen Errors with BIOS Version 1.11.1, 1.12.0, or 1.13.1"
Dell is in the process of preparing the release of a new BIOS version.
Your cooperation is highly appreciated!
(edited)
Antonio Alecio Ferreira
7 Posts
0
January 28th, 2024 04:02
Eu tive exatamente o mesmo problema, meu notebook DELL G15 5525 atualizou o BIOS de forma automática, inclusive quando estava fora da tomada. Foi a primeira vez que isso aconteceu comigo. Essa versão 1.13.1 só trouxe tela azul e congelamentos para mim, sendo que eu nem queria atualizar! Ao desabilitar a opção hybrid graphics no BIOS, o sistema operacional fica inutilizável, congelando em segundos. Falei com o suporte e falaram que o problema pode ser o ssd, mas eu realmente não entendi o porquê. Espero que lancem uma atualização o mais rápido possível!
(edited)
Antonio Alecio Ferreira
7 Posts
0
January 29th, 2024 22:20
Turn on high performance mode with fn + F9. This works to me. While the new BIOS version not comes out, try this.
Antonio Alecio Ferreira
7 Posts
0
January 29th, 2024 22:22
@leosvaz Tenta ligar o modo alto desempenho com fn + F9. Só assim o meu mantém ligado sem tela azul e congelamentos.
EduardoRamos123
3 Posts
1
January 31st, 2024 22:40
@DELL-Nat M olá estou com o memso problema, e gostaria da versão para teste desde que atualizei para a 1.13.1, meu pc fica crashando e as vezes dando tela azul, e não permite que eu efetue um downgrade.
meu email: <Private data removed from public view. DELL-Admin>
(edited)
EduardoRamos123
3 Posts
0
January 31st, 2024 22:52
@DELL-Nat M Como faço para entrar em contato com voce com o numero do meu caso?
DELL-Nat M
Community Manager
•
3.2K Posts
0
February 1st, 2024 12:12
@EduardoRamos123 Te enviei uma mensagem direta.
leosvaz
4 Posts
0
February 3rd, 2024 19:26
@DELL-Nat M Teria como eu receber a versão 1.14 em teste para o meu dispositivo?
Breno Sousa
1 Message
0
February 5th, 2024 22:05
Tenho um Dell G15 5525 e logo que atualizou pra versao 1.11 começou a crashar e dar tela azul o tempo todo, tive que dar downgrade pra versao 1.10 da bios pra ele funcionar direito, esperar ver se algum dia vai ser resolvido , ate la nada de reiniciar ou atualizar o notebook.
MichelSiqueira
1 Message
0
February 6th, 2024 13:20
I have the same problem, but my notebook won't let me return the bios to previous versions